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Integrating Learning Services Outsourcing (LSO) and Procurement Outsourcing (PO) can reap significant rewards Visit the report page

You’ve heard it … read it in the news … and probably even participated in the discussions about it. “It” is the impact of the cloud model on the third-party service provider marketplace. What are the cloud’s potential disruptive effects? […]

  Mid-sized financial services firms dominate large AO outsourcing TCV – 4.5X next closest buyer size In Europe, mid-sized financial institutions (US$10 to 50 billion in revenue) account for 67% of banking and capital markets AO TCV – more than […]

Contact Center Outsourcing is moving beyond labor arbitrage; the last five years have seen significant growth in inclusion of value-added services in contracts. Visit the report page

“All the asset-heavy players are hedging their bets and creating multiple options for clients as this disruption continues to work itself out across the landscape,” says Eric Simonson, managing partner of research for Everest Group. “Some are using acquisitions, and […]

Thursday, January 30, 2014 | 9 a.m CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST  Download the webinar document View the webinar recording The Contact Center Outsourcing (CCO) market may be large and fairly stable compared to other […]

“Peter Bendor-Samuel, CEO of Everest Group, tapped uncertainty over immigration legislation as one of his three major outsourcing trends.” Read more.

“In addition to enjoying a cost advantage on services sent offshore, India-based outsourcing providers have attained a pricing edge by bringing in Indian workers holding H1B or L1 visas to work on-site with their U.S. clients. However, says Bendor-Samuel, that […]

“As I noted, Everest Group reported that PO is a rapidly growing market with almost $220 billion of client spend currently under PO management. Yet, PO delivery road hazards have led to a less-than-favorable contract renewal rate.” Read more.