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Setups of Global Business Services centers outpaced outsourcing growth in 2019 as enterprises looked in-house for high-value contributions beyond arbitrage Everest Group reports that the Global Business Services (GBS) market1 commanded a 27% share of the US$210 – $212 billion […]
60-minute webinar held on Tuesday, February 4, 2020 | 9 a.m. CST, 10 a.m. EST, 3 p.m. GMT, 8:30 p.m. IST Download the Presentation Changing expectations for how Global Business Centers deliver value and innovation, combined with the increasing adoption […]
Dark Clouds Gathering for Indian Service Providers | Sherpas in Blue Shirts
The effort around reforming H1B work visas in the global services industry has been dangling for years, entrenched in a political battle in Congress. But there’s movement again, and dark clouds are gathering on the horizon, signaling a coming storm. […]
Recently, an official from the Trump administration accused Indian IT providers of abusing the H-1B visa process by “flooding” the lottery system with applications, giving them an unfair lottery draw advantage. The statement again spotlighted the issue of importing foreign […]
The market for scaling shared services and Global In-House Centers (GICs) is changing – and your organization could be left out. Demands for increasing value and value beyond cost savings underscore the need for change. Advancements in technology and talent […]
Sourcing Decision Tree | Market Insights™
Outsourcing vs. insourcing vs. hybrid sourcing? This decision tree will help you find the best fit Learn more
Liberty Source: Bringing Innovation to the Onshore Delivery Model | Sherpas in Blue Shirts
What if a service provider could build itself from scratch based on the learnings from the past two decades? Liberty Source, launched in 2013 as an impact sourcing provider, is trying to do just that in the highly competitive finance […]
Q4 2014 Global Services Mixed Bag | Market Insights™
New GIC set-ups grew across industry verticals while incremental outsourcing demand was sluggish Click here to access the related webinar materials Visit the report page
Location Strategies and the Inevitability of Change | Sherpas in Blue Shirts
Everest Group’s Eric Simonson, Managing Partner, Research, recently led a panel titled “Location Strategies: Optimising Your Operations in Growth Markets” at the 12 – 15 May SSON Shared Services & Outsourcing Week in Dublin, Ireland. Sarah Burnett, VP, Everest Group, […]
In a recent blog I noted that there is a new wave of shared services activity. But don’t dismiss that news with an assumption that new starts in shared services just means taking a slice of business away from third-party […]