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John Mellencamp Named Honorary Everest Group Analyst of the Month | Sherpas in Blue Shirts
“Well I was born in a small town And I live in a small town Prob’ly die in a small town Oh, those small communities All my friends are so small town My parents live in the same small town […]
Three Common Roles & Configurations for Onshore Domestic Delivery Centers | Market Insights™
Three common roles & configurations for onshore domestic delivery centers Visit the report page
The South far outweighs other regions in US domestic market outsource service delivery market share Visit the report page
Contact center, IT, and judgment-oriented business process services are the most common functions delivered by North American domestic service centers Visit the report page
South Most Prolific in Service Delivery Center Set-Ups | Market Insights™
The South leads the way in US domestic market new service delivery center set-ups; the rate of new center set-ups in the U.S. varies by region, with the numbers in the South growing significantly Visit the report page
North American Domestic Delivery Centers Up 50% | Market Insights™
50% increase in North American domestic delivery center set-ups by service providers in recent years, and that growth is expected to continue Visit the report page
Automation Feeds Desire for Onshore Services | Sherpas in Blue Shirts
There’s a lot of rethinking going on in North American businesses in light of new technologies. In Everest Group’s conversations with clients and in round table discussions we’ve been holding in the industry, we find that these mature companies believe […]
U.S. Domestic Sourcing: Early Insights from Research for RevAmerica Event | Sherpas in Blue Shirts
Three stoplights. Well, eventually four by the time I moved away in 1985. Also, a line of people each night around the new McDonalds for several days after it opened in the late 1970s. This was the situation in my […]
The Changing Delivery Location Landscape of the UK Contact Center Market | Sherpas in Blue Shirts
To participants in and watchers of the UK contact center market, it’s obvious there are many changes afoot. These include the third-party service provider landscape, the nature of outsourcing deals, and the maturity of buyers. One of the key changes […]
In our last Market Vista webinar, we asked the audience to share its perspective on what is likely to happen with offshore demand as the election season in the United States concludes. As shown in the poll results below, few […]