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Growth of 12-14% anticipated in 2017, driven by scope expansion; automation, blockchain and analytics ready to transform the industry.  The global property and casualty (P&C) insurance business process outsourcing (BPO) market continues to register high growth, attaining nearly 13 percent […]

Outsourcing product quality management – the risk/return conundrum Visit the report page

Vice President of Research Sarah Burnett will be a key speaker at this year’s Conference for Outsourcing Contact Centre Operations held on June 14 in Reading, England. In addition to her keynote, Sarah will participate in a panel discussion with […]

The share of digital services in new outsourcing deals doubled in the last three years Visit the document page

Genpact first began partnering with Rage Frameworks to harness its AI capabilities. Rage Frameworks’ technologies “are immediately applicable to Genpact’s existing client base,” says Peter Bendor-Samuel, CEO of outsourcing research firm Everest Group. “Leveraging Rage’s AI platform, Genpact hopes to […]

While the IT and business process services industry continued to grow through 2016, that growth slowed over the course of the year and could fall to less than 2 percent by 2019, according to a recent report from IT and […]

In a recent blog entitled, “Is rising costs the only impact immigration reform bills will have on the services industry?” our colleagues wrote about a variety of potential effects Representative Zoe Lofgren’s (D-CA) “High-Skilled Integrity and Fairness Act of 2017” […]

“For voice work, the Philippines has a better voice/accent environment even though it is at a cost disadvantage to India. For some kinds of work, close proximity and time zones advantage near shore locations is preferred over India,” said Peter […]

Everest Group is once again exhibiting at The Outsourcing World Summit 2017, IAOP’s annual global gathering. The event is taking place at JW Marriot Hill Country in San Antonio, Texas, February 19-22, 2017. Managing Partner, Research, Eric Simonson will co-lead an outsourcing leadership session on key benchmarking […]

H. Karthik, a partner at management consulting company Everest Group and leader of its global sourcing practice, said Duterte’s comments about a separation from the United States altered risk perceptions. “No companies have publicly stated any significant changes in their […]