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Total hospice care and physician & clinical services spend: administrative spend and care-related spend Visit the report page

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Bright spots in global sourcing for Q3 include GIC setups, digital services and revenues for offshore heritage providers. The global sourcing industry posted a 6.7% decline in transactions in the third quarter of 2019, dropping to 444 transactions from 476 […]

The Philippines largest group of outsourcing companies has cut its revenue forecast through 2022 as risks from automation to higher taxes rise. Sluggish growth in major markets, talent shortage, increase in automation, and regulatory changes are some of the factors […]

The Philippines’ outsourcing industry is seeing revenue targets for 2022 as much as $9.9 billion lower than initially projected, as it grapples with domestic tax issues and the rise of automation, which has undermined the nation’s call centers. By 2022, […]

As enterprises face unprecedented talent acquisition challenges, recruitment process outsourcing soars as one of the fastest growing outsourcing markets in the world, growing at over 15% for the past four years. The Recruitment Process Outsourcing (RPO) market is one of […]

Over the last few years, about 35-40 percent of the outsourcing work has moved to GICs, and “this is a continuous process”, said Harish Pillai, vice-president and country head at Randstad Sourceright India, a talent management solution provider. GICs, traditionally […]

GICs, traditionally referred to as captive or contact centres, are typically offshore units that emerged during the 1990s as large companies, such as GE, Texas Instruments, Citigroup and American Express, began embracing the model to perform designated operations, mostly related […]

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