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Displaying 181-190 of 190 for "Outsourcing"
The Changing Delivery Location Landscape of the UK Contact Center Market | Sherpas in Blue Shirts
To participants in and watchers of the UK contact center market, it’s obvious there are many changes afoot. These include the third-party service provider landscape, the nature of outsourcing deals, and the maturity of buyers. One of the key changes […]
LeaderSpeak @ NILF | Sherpas in Blue Shirts
Originally posted on NASSCOM Peter Bendor-Samuel, Founder and CEO of Everest Group, talks about the future of outsourcing and global services. Peter will be speaking at the NASSCOM India Leadership Forum 2013. Q: What are the key trends and drivers […]
In our last Market Vista webinar, we asked the audience to share its perspective on what is likely to happen with offshore demand as the election season in the United States concludes. As shown in the poll results below, few […]
What the Supreme Court Ruling Means for Global Sourcing in Healthcare | Sherpas in Blue Shirts
On June 28, 2012, the United States Supreme Court provided its much awaited ruling on the Patient Protection and Affordable Care Act. In what is considered a surprise judgment by many quarters, the Court upheld almost all provisions of the […]
Which WITCH? Switches in the Indian IT Majors’ Rankings Line-up | Sherpas in Blue Shirts
Although five years ago it was difficult to differentiate among the WITCH (Wipro, Infosys, TCS, Cognizant, and HCL) providers, Everest Group last year identified a variety of clearly emerging and meaningful distinctions in its May 2011 examination of the top […]
When is a “Hybrid” Sourcing Model not a Hybrid? | Sherpas in Blue Shirts
During a panel on which I participated at the recent Shared Services and Outsourcing Week conference in Orlando, the topic of “hybrid models” came up again. Most of the market bandying about the term were illustrating their, or their clients’, […]
Maybe Old Dogs Can’t Learn New Tricks, but Can We? | Sherpas in Blue Shirts
During the past 25 years, I’ve seen many evolutions in IT, outsourcing, and advisory services. And one thing I’ve learned about these industries is that changes are constant and to succeed one must adapt to the changes. Yet the landscape […]
Moving to the Other Side of BPO – When the Destination Becomes a Source | Sherpas in Blue Shirts
Until recently, my discussions with clients about the Asia Pacific region or Latin America countries were, by default, around leveraging them to provide cost-efficient BPO services to the western markets. However, with a growing number of organizations looking to enter or […]
Not Having Problems is a Problem | Sherpas in Blue Shirts
I always pause, and frequently cringe, when buyers in the first months of a new outsourcing relationship say that everything is going well because they are not having any problems. Although a honeymoon period is attractive and lulling, it isn’t […]
The number 11 holds far-reaching significance in numerology, in the bible, among doomsday theorists, and in the dice game craps, to name just a few instances. What’s the significance of Everest Group’s 11 predictions for the global services industry in […]