Everest Group white paper documents unique synergy of Global In-house Centers and Robotic Process Automation.
Global In-house Centers (GICs) are increasingly adopting Robotic Process Automation (RPA) to drive quality and productivity gains and savings of up to 40 percent in their delivery of Business Process Services (BPS) for the enterprise. The combination of RPA and GICs represents a unique synergy, so much so that the adoption of RPA in GICs is no longer a matter of “if” but “when,” according to Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing.
“RPA offers 25 to 40 percent additional savings on BPS spend compared to current offshore operations, and early adopters have logged impressive results across a wide range of efficiency and productivity metrics,” said Aditya Verma, practice director at Everest Group. “So it’s not surprising that nearly 78 percent of GICs have either implemented or are actively planning RPA, and the sizzling RPA software market has grown 100 percent each year for the last two years.”
Describing RPA as “the next imperative,” Everest Group analyzes the distinct position of GICs to provide leadership in the robotic automation journey for their enterprises in a newly published white paper: “Upshifting Value and Talent through Robotic Process Automation.”
The white paper discusses:
- Importance of GICs in driving RPA for the enterprise
- Characteristics of GICs that are likely to find RPA attractive
- Success stories of RPA in GICs
- Keys to success for GICs looking to adopt RPA
Based on Everest Group’s extensive research examining the state of RPA and the broader topic of Service Delivery Automation (SDA), the white paper is available for free download (with registration) here.
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