As companies’ utilization of outsourcing matures and they gain internal expertise (sourcing, legal, etc.) in leading outsourcing efforts, the traditional role of outsourcing advisory services changes. In addition to gaining internal outsourcing expertise, many companies are now outsourcing smaller scopes of work, renewing or extending contracts, adjusting scope up or down more frequently, and seeking to do more with their current supplier base. By Rick Lucas, Director, Everest Group
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