Our Breadth of Outsourcing Services Coverage*

IT Infrastructure Services1

  • Cloud & Datacenter Services
  • Workplace
  • Cybersecurity

Business Process Outsourcing (BPO)

  • Contact center2
  • Finance & Accounting
  • Supply chain2
  • Analytics2
  • Procurement

Industry-Specific IT and BPO Categories

  • Banking
  • Capital Markets
  • Insurance
  • Healthcare
  • Life sciences
  • Engineering services

Applications & Digital Services1

  • Application Development & Maintenance
  • Quality Assurance
  • Enterprise applications

HR Outsourcing (BPO)

  • Benefits
  • Payroll
  • Talent acquisition/ recruiting
  • Multi-process HR

Data & Analytics

IT Consulting1

Contingent Labor

Traditional IT research programs cover software and hardware categories in depth, but have limited coverage of outsourcing services categories

Notes:

* Our focus is on outsourcing services; we do not cover professional services (audit, architecture, legal), real estate, facilities, marketing & advertising, MRO, capital equipment & goods, office supplies, travel, print, logistics, etc.

1 Outsourcing services categories consistently covered by traditional IT research firms

2 Outsourcing services categories occasionally covered by traditional IT research firms

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