Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live
On-Demand LinkedIn Live
1 hour
While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?
Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.
During this event, we dove into questions such as:
- Where do you start with your gen AI journey for CXM?
- What areas should you be looking at immediately for implementation?
- How do you co-innovate to minimize risks?
Related events
Locations and Talent Strategy – Let’s Talk – South Africa in Focus | LinkedIn Live
June 12, 2025
9:00 a.m. CDT | 10:00 a.m. EDT | 3:00 p.m. GMT | 7:30 p.m. IST
LinkedIn Live
1 hour
From Chaos to Clarity – The Art of Software License Renewal Management
June 5, 2025
8am PT | 10am CT | 11am ET | 4pm BST | 8.30pm IST
LinkedIn Live
1 hour
Scaling Smart: The Philippines as a Strategic Services Hub
June 4, 2025
11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT
LinkedIn Live
1 hour
Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption | LinkedIn Live
June 3, 2025
11:00 a.m. CDT | 12:00 a.m. EDT | 5:00 p.m. BST | 9:30 p.m. IST
LinkedIn Live
1 hour
Outsourcing Growth and Cracking the Mid-market Code for Service Providers | LinkedIn Live
May 29, 2025
9:00 a.m. CDT | 10:00 a.m. EDT | 3:00 p.m. GMT | 7:30 p.m. IST
LinkedIn Live
1 hour
Actionable Insights for Procurement Leaders: Sourcing Strategies in 2025
May 22, 2025
11 a.m. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. ACT
LinkedIn Live
1 hour