Today, most companies are in the process of assembling digital operations platforms or are in the process of evolving them. Software-defined operations platforms enable companies to integrate technology and services so they can operate differently and better compete in the marketplace. These platforms become differentiators and create new value.
They also create a more intimate, dynamic relationship between the tech stack and business operations. I blogged often in the past few months (here, for instance) about operations platforms. The platforms’ constantly evolving nature requires continual investment in maintaining the platform components as they evolve. Operations platforms also have huge requirements for engineering and IT talent.