Evaluating the Dynamics and Impact of the Global RPO Service Provider Landscape | Press Release

RPO Service Provider Landscape and Capability Assessment Released: Everest Group PEAK Matrix Leaders Announced

Press Release: January 31, 2011 – The Recruitment Process Outsourcing (RPO) market has quickly moved beyond the pioneer phase of the market maturity curve and now is firmly in the rapid growth phase. The RPO service provider landscape also continues to evolve rapidly. While new service providers continue to enter the market, established service providers are trying to increase their market share and build new capabilities through various organic and inorganic routes.

This new study, RPO – Service Provider Landscape and Capability Assessment, gives an overview of the market and the service providers, analyzes the key areas in which service providers are creating differentiation, and provides a comparative assessment of delivery capabilities of 23 leading RPO service providers. These include: Accenture, Adecco, AMS, Aon Hewitt, Caliber Point, CDI World Concert, Futurestep, Hays, Hudson, Hyphen, IBM, Infosys, KellyOCG, Kenexa, Manpower, Ochre House, PeopleScout, Pinstripe, SourceRight Solutions, Talent2, The RightThing, Wipro, and Yoh Solutions.

Some of the findings gathered in this research are:

  • The 20+ established RPO service providers are creating differentiation along numerous dimensions, such as geographic coverage, industry focus, technology offering, process delivery, type of hiring, and global sourcing approach
  • Our assessment shows marked differences in overall RPO delivery capability of service providers along four key dimensions: scale, scope, technology capability, and geographic delivery footprint
  • The Everest PEAK matrix categorizes RPO service providers into leaders, major contenders, and emerging players based on their market success and overall RPO delivery capability. 2010 leaders are: Manpower, The RightThing, Adecco, Kenexa, SourceRight Solutions, KellyOCG, Hays, and AMS
  • In 2010, several service providers made significant progress over their 2009 position on the Everest PEAK matrix. for example, SourceRight Solutions moved from the major contenders category to the leaders in 2010; Ochre House and Aon Hewitt moved from the emerging players category to major contenders in 2010

To read an extract of RPO – Service Provider Landscape and Capability Assessment, purchase the report, or inquire about other research services, please visit research.everestgrp.com, email [email protected] or call +1-214-451-3110.

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