Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

April 3, 2024

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Vishal Gupta

Partner

Everest Group

Ashish Sehdev

Vice President

Everest Group

Ketan Singh

Staff Software Engineer (Tech Lead)

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts | LinkedIn Live

March 21, 2024

LinkedIn Live

CPOs: Do More with Less in APAC through Gen AI, Innovation, and Rate Cuts

View the event on LinkedIn, which was delivered live on Thursday, March 21, 2024.

2024’s CPOs, senior procurement, and VMO leaders in the Asia-Pacific region are seeking to accelerate revenue growth while keeping rising costs at bay. In other words, they want to do more with less.

To achieve this, they are focusing on adopting modern technologies such as generative AI (gen AI) to drive productivity, ensuring supplier innovation moves the needle, rebalancing their sourcing portfolios, and driving sustainable growth through optimized processes. 🛠️🔍

Watch this engaging APAC-focused LinkedIn Live discussion where our analysts and procurement veterans explored sourcing and supplier strategies that can drive accelerated revenue growth and enhance cost optimization.

During this session, we explored:

✅ CPO and procurement leaders’ priorities in 2024 🎯
✅ How technology modernization (e.g., through gen AI) can drive productivity and accelerate revenue growth 🚀
✅ The outlook for pricing in 2024 in APAC and the best-in-class negotiation and contracting tactics that procurement and category management leaders are using 💰
✅ How sourcing and supplier management leaders are driving innovation from their strategic suppliers

Meet the Presenters

Priya Gupta

Head of Procurement, India

Philip Morris International

Bhanushee Malhotra

Practice Director

Everest Group

Brish Bhan Vaidya

Head of APAC Strategic Sourcing & Global Buying Center

Uber

Abhishek Sharma

Partner

Everest Group

Conversations with Leaders – Episode 9 | LinkedIn Live

March 20, 2024

linkedin live

Conversations with Leaders | A LinkedIn Live Series | Episode 9

View the event on LinkedIn, which was delivered live on Wednesday, March 20, 2024.

The Global Business Services (GBS) model is the consolidation of various business support functions into a centralized service delivery model. Although the model is generally global for most companies, establishing multiple sites has primarily been needs-based rather than carefully planned as an integrated strategy.

Watch this LinkedIn Live conversation with Mohua Sengupta, Head, Novartis Corporate Centre Hyderabad, and Rohitashwa Aggarwal, Everest Group Partner, as they discuss approaches to integrating multiple shared services sites into a GBS network and why it’s crucial for achieving operational efficiency, cost savings, and strategic alignment within an organization.

During this engaging discussion, we explored:

The benefits of integrating multiple sites into a GBS model
The enablers of an integrated GBS model
How to achieve high levels of integration

Meet the Presenters

Rohitashwa Aggarwal

Partner

Everest Group

Mohua Sengupta

Head Novartis Corporate Centre Hyderabad

Novartis

How Will Next-gen Technologies Be Financed in CXM Delivery? | LinkedIn Live

March 14, 2024

LinkedIn Live

How Will Next-gen Technologies Be Financed in CXM Delivery?

View the event on LinkedIn, which was delivered live on Thursday, March 14, 2024.

In 2024, technology will likely be a significant differentiator in customer experience (CX) services, offering overall improved customer experiences and cost rationalization of CX services offered. Forward-thinking enterprises are questioning how new technologies such as generative AI (gen AI) will be commercialized and how it will impact CX services. 🌐

Watch this LinkedIn Live discussion with Everest Group’s David Rickard, Partner, Kunal Verma, Vice President, and Rahul Barwe, Vice President, to learn about emerging technologies’ impact on CX services and how they can be leveraged for commercial gain. 📈🔍

During this engaging LinkedIn Live, we discussed:

✅ The recent technologies being included in CX outsourced deals
✅ The impact of these technologies on pricing models for CX services
✅ How to commercialize Gen AI solutions

Meet the Presenters

Rahul Barwe

Vice President

Everest Group

David Rickard

Partner

Everest Group

Kunal Verma

Vice President

Everest Group

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation | LinkedIn Live

February 29, 2024

LINKEDIN LIVE

Leveraging Gen AI to Enhance CXM: From Innovation to Implementation

View the event on LinkedIn, which was delivered live on Thursday, February 29, 2024.

While we recognize the huge potential of generative AI (gen AI) in enhancing Customer Experience Management (CXM), the questions on everyone’s mind are: How do we make it work in real-world scenarios, and where do we start?

Watch this interactive LinkedIn Live session to hear from Arte Merritt, Founder of Reconify, and Everest Group analysts, Shirley Hung and Sharang Sharma. We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively.

During this event, we dove into questions such as:

Where do you start with your gen AI journey for CXM?
What areas should you be looking at immediately for implementation?
How do you co-innovate to minimize risks?

Meet the Presenters

Shirley Hung

Partner

Everest Group

Sharang Sharma

Vice President

Everest Group

Arte Merritt

Founder

Reconify

Exploring Clinical Data and Analytics: The Trends Shaping the Market | LinkedIn Live

February 21, 2024

LINKEDIN LIVE

Exploring Clinical Data and Analytics: The Trends Shaping the Market

View the event on LinkedIn, which was delivered live on Wednesday, February 21, 2024.

In the rapidly advancing field of clinical technology, pharma enterprises are faced with challenges such as fragmented data, compounded by interoperability issues and inefficiencies. There is a growing need for real-time insights and a unified data platform to enhance clinical decision-making, interoperability, and operational efficiency.

Watch this interactive LinkedIn Live session to explore how an end-to-end platform approach to clinical data and analytics can enable seamless data integration, improve data quality, accelerate trial timelines, and improve patient outcomes. Additionally, discover the evolving areas in clinical data and analytics and get a view of the outlook for this segment.

During this event, we dived into questions such as:

What are the existing pharma challenges around clinical data and analytics?
What are the key demand trends and expectations from clinical data and analytics platform providers?
What does the provider ecosystem look like in this segment?
What are some of the emerging or futuristic trends within this segment?

Meet the Presenters

Madhur Kakade

Senior Analyst

Everest Group

Chunky Satija

Vice President

Everest Group

Nisarg Shah

Practice Director

Everest Group

Shifts in Outsourcing Pricing: Key Insights to Plan 2024 | LinkedIn Live

February 14, 2024

LinkedIN Live

Shifts in Outsourcing Pricing: Key Insights to Plan 2024

View the event on LinkedIn, which was delivered live on Wednesday, February 14, 2024.

In our recent 2024 Key Issues Survey, we discovered that price and cost pressures continue to be the top priority for enterprises. 💰

In this engaging LinkedIn Live session, our pricing experts revealed insights from the Everest Group Pricing Index™ report – a biannual overview of current and expected outsourcing pricing trends across various service types and delivery locations. 🌍

Participants learned valuable pricing insights and discovered the major current commercial themes influencing the market.

During this event, we explored:

✅ How pricing changed across key outsourcing functions and delivery locations in 2023 💡
✅ The pricing outlook for 2024, and how it can impact your outsourcing strategy
✅ How companies are using the Pricing Index to help with sourcing decisions 📈

Rahul Barwe

Vice President

Everest Group

Ricky Sundrani

Partner

Everest Group

Shitika Ujjain

Practice Director

Everest Group

Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos ’24 | LinkedIn Live

February 7, 2024

LINKEDIN LIVE

Pressing Global Issues and Solutions in Tech: Reflections on WEF Davos '24

View the event on LinkedIn, which was delivered live on Wednesday, February 6, 2024.

Heads of state and governments, top business leaders, global institutions, and civil society convened at the World Economic Forum (WEF 2024) in Davos, Switzerland, on January 15-19, 2024, and discussed pressing global issues and how to act on them. 🌍

Climate change and economic inequity have been critical themes for Davos over the years, and this year’s event was expected to underscore sustainability themes, as well as the proactive role of emerging technologies, such as generative AI, in shaping a responsible future built on trust, collaboration, and sustainable development. 🌱🤝🔍

During this LinkedIn Live, we helped enterprises understand the key takeaways from the WEF annual meeting and the major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.

During the event, we explored:

✅ What are leading global enterprises and global institutions doing to drive sustainability, and what’s working? 💡
✅ What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?
✅ What are the key trends shaping technology and the services market for climate and sustainability?

Meet The Presenters

Arpita Dwivedi

Practice Director

Everest Group

Rita N. Soni

Principal Analyst

Everest Group

Marisa Zalabak

Applied AI Lead

The Digital Economist

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success | LinkedIn Live

February 1, 2024

LINKEDIN LIVE

Navigate Gen AI Risks in Supply Chain and Procurement: Planning for Success

View the event on LinkedIn, which was delivered live on Thursday, February 1, 2024.

Sourcing and supply chain teams are awash in data and content, making the function a prime opportunity to implement generative AI (gen AI). However, these functions also face significant ethical, privacy, and accuracy concerns.

Watch this LinkedIn Live event to hear our experts discuss how the market, providers, and functional leaders are addressing these challenges to pave the way for innovation. This event is a follow-up to our previous LinkedIn Live discussion, The Possibilities for Generative AI in Sourcing.

During the event, we explored:

The risks, challenges, and barriers to gen AI adoption and how organizations can position themselves for success
How procurement leaders can navigate the ethical, privacy, and security concerns in the adoption of gen AI to drive innovation
The technology providers in the gen AI space that sourcing and supply chain teams can work with

Meet the Presenters

Amy Fong

Partner

Everest Group

Nitish Mittal

Partner

Everest Group

Edmund Zagorin

Founder and Chief Strategy Officer

Arkestro

Key Insights into APAC’s Global Services Landscape: The 2024 Trajectory | LinkedIn Live

January 24, 2024

LinkedIn live

Key Insights into APAC's Global Services Landscape: The 2024 Trajectory

View the event on LinkedIn, which was delivered live on Wednesday, January 24, 2024.

As macroeconomic uncertainty continues to reign, the APAC market is becoming steadily more desirable for global services. 🌏 With unique talent availability and growth potential, the APAC market could be key for both buyers and providers in 2024. 🚀

Watch this LinkedIn Live session to hear how our analysts explored the demand drivers, challenges, and requirements to succeed in the APAC market.

During this event, our speakers unveiled the key issues that determined the trajectory of the APAC global services market and shared insights gathered from senior leaders across enterprises, shared services, and third-party providers in the APAC region.

During this event, we explored:

✅ What is the business outlook for 2024 in the APAC global services market? 📈
✅ What are the likely changes in sourcing patterns, investment themes, and challenges for enterprises? 💡
✅ How will generative AI impact the IT-BP services industry in APAC?
✅ What does it take to succeed in this market?

Meet The Presenters

Alisha Mittal

Vice President

Everest Group

Chirajeet Sengupta

Partner

Everest Group

The Mapping the Next: Key Priorities for 2025 webinar is almost here! Register today.

Category: LinkedIn Live