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In The News

KPMG to expand India front, looks to hire 9,000 employees | In the News

By | In The News

The management consulting team of KPMG is looking to hire nearly 8,000-9,000 people in India, a tenth of them to be deployed on projects overseas, as they see global clients increasingly want one of the Big Four audit firms to implement solutions and demonstrate results for the strategy guidance it gives them.

“Like Deloitte and E&Y, they (KPMG) are now moving into the space which Accenture and the large Indian services company occupy by offering SI and manage services,” said Peter Bendor-Samuel, CEO of Everest Group, a global technology outsourcing advisory.

Read more in Gadgets Now

TCS Faces US Jury over Sacking of American Staff | In the News

By | In The News

After Infosys, TCS is now facing racial discrimination charges in the US, its largest customer market. A few American employees, who have lost their jobs, have raised the allegations and TCS will face trial in California starting Monday, reported Bloomberg. The trial begins amid tension and uncertainty over H1-B visa. Many Indian companies have exported manpower, a practice that has not found favour with US president Donald Trump.

Peter Bendor-Samuel CEO and founder of California-based Everest Group, told  FC:  “TCS along with the other Indian firms are facing a growing scrutiny under a difficult political environment in the US.  We have seen similar lawsuits against Infosys and expect to see more against the other firms.”

Read more in Deccan Chronicle

5 Types of Outsourcing Providers — and How to Get the Most from Them | In the News

By | In The News

As corporate technology leaders pursue their digital transformation strategies, many are looking to IT service providers as potential partners in those change efforts. However, a one-size-fits-all approach to outsourcing providers is not likely to serve CIOs well in meeting innovation goals. In fact, bigger doesn’t necessarily mean better in the digital change era.

“Traditionally, size was a good proxy for capability, especially when technology was viewed fundamentally as an enabler of efficiency,” says Jimit Arora, partner in Everest Group’s IT Services practice. “Companies had rules about not wanting to work with companies below a certain size or scale threshold citing governance or risk capabilities.” However, as rapidly advancing technology capabilities have emerged as key enablers of business differentiation and growth, CIOs are finding that they instead need different types of IT services providers to meet all of their needs.

Read more in CIO

What Is The Future Of The Customer Journey? | In the News

By | In The News

Intelligent Sourcing magazine recently hosted a dinner in collaboration with Teleperformance in London where Mike Havard, CEO of Ember Group, and Julian Herbert from Everest Group discussed the future of the customer journey. The team from Teleperformance was also there to give feedback on the role of the customer experience (CX) supplier in managing modern customer journeys.

Read more in CustomerThink

 

Talent Tops Lithuania’s Impressive List of Assets | In the News

By | In The News

When UK-based financial markets consultancy Catalyst Development were choosing a location for their first nearshore consulting hub earlier this year, they looked at Belfast, Limerick, Dublin, Galway, Tallinn, Warsaw, and Wrocław.

Sean Coote, managing consultant at Catalyst Development spent three months in Lithuania, which ended up being the company’s pick, looking at talent accessibility, infrastructure, office space, IT development, meeting with financial tax and legal firms.

Anurag Srivastava, vice president at Everest Group says that Lithuania is not a location where you would set up a 2,000-5,000 employee centre to support contact centre or IT-Infrastructure or transactional business process work.

Read more in Emerging Europe

IT Companies Look to Hire Senior Executives to Hard Sell Captive Deals | In the News

By | In The News

IT services companies are looking to boost the number of senior executives who can sell their services to a growing number of clients who are assigning such work to in-house units based in India.

“The GIC marketplace is expanding rapidly and requires third-party support as it digests this growth. It is fair to say that the do-it-yourself movement is taking work away from the third-party providers as a whole, but as this work shifts, it is creating opportunities within GICs for those service providers which are willing to go after it,” Peter Bendor Samuel, CEO of consultancy Everest Research, told ET.

Read more in The Economic Times

Infosys’s Contract Wins Zoom in July-September Quarter | In the News

By | In The News

Infosys appears to have just concluded one of its best quarters in a long time, and coming as it does after the previous relatively good three months, it indicates that the company is getting its positive rhythm back under CEO Salil Parekh.

Peter Bendor-Samuel, CEO of IT advisory Everest Group,said Infosys’s improved performance is due to two factors — the first, a favourable economic environment in which digital transformation is unlocking large amounts of capital for IT projects, and the second, improved execution from Infosys.

Read more in The Times of India

Infosys Bags $1 Billion Deals from Verizon and Microsoft: All You Need to Know | In the News

By | In The News

Infosys has won two IT outsourcing deals adding up to over $1 billion in the past two months, signalling an improvement in business under CEO Salil Parekh, who took over at the beginning of the year.

Jimit Arora, who leads US-based advisory Everest Group’s IT services research practice, said the new strategy set in place by Parekh has helped create a shared vision for success and aligned the company with what the market wants today – digital at speed, IT modernisation, and access to specialized talent at scale.

Read more in Gadgets Now

Artificial Intelligence without the Hype: The Real Role of AI in Business Today | In the News

By | In The News

Artificial Intelligence (AI) has been the stuff of science fiction for decades and more recently has become a rampant buzzword in business media headlines. But CIOs need to know if there are realities amid the hype. Is AI actually delivering value and not just Proofs of Concept? In other words, are the business bona fides showing up yet?

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Also available online at Applications Europe Magazine