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In The News

Trump Is Fighting to Dramatically Restrict Legal Immigration | In the News

By | In The News

From the moment Donald Trump stepped into the Oval Office, he has acted deliberately to restrict the number of immigrants coming to the United States. His administration has not only been cracking down on unauthorized entry to the country but also closing off legal avenues for immigration. It initially curtailed admission from Muslim countries and slashed refugees. Now it has turned its attention to family and skills-based categories—without any new congressional authorization.

Peter Bendor-Samuel, founder and CEO of Everest Group, says, “Almost every major U.S. firm is building some form of digital platform so it can enhance its competitive position….The current skill shortages are going to grow as the demand for digital and IT skills explodes. If this administration wanted to harm U.S. competitiveness, then restricting access to this vital labor would be an excellent approach.”

Read more in reason

As with Infosys, the Mindtree Row is just another Case of Founders’ Folly | In the News

By | In The News

Yet another leading IT outsourcing firm in India is in the eye of a storm as its founders refuse to let go of the reins.

Bengaluru-based Mindtree has made headlines after one of its investors, the owner of coffee chain Café Coffee Day (CCD), VG Siddhartha, struck a deal to sell his 20.32% stake in the company to Indian engineering giant Larsen & Toubro (L&T). The decision did not go down well with co-founders Krishnakumar Natarajan, Subroto Bagchi, Parthasarathy NS, and CEO Rostow Ravanan, who deemed the hostile takeover “a grave threat” to the 20-year-old organisation.

The problem is that Mindtree and L&T may not be seeing eye-to-eye yet.

“The complaint is from a passion perspective,” said Yugal Joshi, vice-president of Texas-based consulting firm Everest Group. Mindtree has invested in newer areas such as agile, design thinking, and cloud services; it’s made crucial acquisitions, including buying out both UK-based Bluefin and US-headquartered Relational Solutions.

Read more in Quartz India

Long-drawn battle with L&T may hurt Mindtree: Analysts | In the News

By | In The News

The major risk in L&T’s battle to take control of Mindtree is the process dragging on and hurting the Bengaluru-headquartered IT firm’s business, analysts said, even as they opined that cultural issues could be managed.

“In this case, it will be important that this process does not drag on but is brought to conclusion quickly. If the process drags on and generates substantial bad press, it can affect future growth,” Peter Bendor-Samuel, CEO of IT consultancy Everest Research, told ET. “Having said that, we have found that clients are quite sticky and will normally give new management time to prove itself.”

Read more in The Economic Times

Why is Innovation Important Today? | In the News

By | In The News

In an age in which sustainable advantage is increasingly transient, organizations need to adapt endlessly – to the point of embedding innovation in their business DNA. Consequently, the historically predominant CXO “delivery” mindset is shifting to a “business outcome” mindset. Firms that fail to adapt to rapid technological advances, constantly evolving  customer expectations and intensifying global competition may find themselves unable to compete.

Rohitashwa Aggarwal and Parul Jain explain more about innovation in an article in Intelligent Sourcing

Why Millions of Indian Traders are Setting Chinese Goods on Fire | In the News

By | In The News

The prevailing bilateral frost between India and China is having a chilling effect on local trade as the south Asian nation prepares to celebrate its annual festival of colours.

Around 60 million members of the Confederation of All India Traders (CAIT) have called for the boycott of Chinese goods on the eve of Holi, one of India’s most popular festivals. Some business owners even plan to use such products to make the traditional bonfire—Holi symbolises the burning of an evil demon in Hindu mythology—today (March 19) across 1,500 locations in the country.

The row only highlights the significance Chinese products have assumed in Indian trade and other areas.

“The entire garment and electronics industries are highly dependent on China. Lots of Chinese apps like TikTok are gaining traction, too,” said Yugal Joshi, vice-president of Texas-based consultancy Everest Group. Four out of five of the top smartphones in India are China-made. Even plastic buckets, idols of Hindu gods and goddesses, and winter coats are mostly manufactured in China.

Read more in Quartz India

Why Two Music-Streaming Giants have Entered India in Less than a Month | In the News

By | In The News

International music-streaming platforms have turned up the volume in India.

Less than three weeks after Stockholm-based Spotify launched its app in India, Google-owned YouTube Music entered the country on March 12, with premium plans starting at Rs99 ($1.44). The new entrants will now compete with Apple and Amazon Music, besides homegrown rivals Gaana, JioSaavn, and Hungama.

Spotify garnered 1 million users in India within a week of its launch on Feb. 27. “Whether the growth converts to revenue numbers is a different question,” said Yugal Joshi, vice-president of Texas-based consulting firm Everest Group.

Read more in Quartz India

Employers Struggling with Absence, Disability Management | In the News

By | In The News

Employers might consider a multi-faceted approach to better manage absences and accommodate for worker disabilities, and the index provided a few suggestions. They included using data to benchmark against industry competitors; investing in formal return-to-work and stay-at-work programs to support employee engagement and productivity; adhering to Family and Medical Leave Act (FMLA) best practices; and building a robust training program to teach managers how to identify conditions and communicate with employees, among other solutions.

Many companies, though, have turned to third parties to help them better manage their leave practices. Forty percent of companies with 1,000 or more employees outsource their FMLA management, as do 27% of companies with 50 or more employees, according to recent research. Additionally, the Everest Group has predicted that the global HR outsourcing market will continue at a rate of 6% to 8% growth for at least the next few years, exceeding $5 billion by 2020.

Read more in HR Dive

Will Swiggy’s Non-food Bet Deliver Right Dividends? | In the News

By | In The News

It has been a long 12 months in waiting. And in February, it finally came true for Swiggy. The company wanted to corner everything that could be delivered in a city: from fresh fruits to health supplements to becoming your personal courier.

Swiggy’s plans were rooted in a tenet integral to building a solid habit-forming product: acquire users through a core offering, cultivate loyalty, which then leads to higher transactions — this was exactly what Swiggy did with food since its launch in 2014. Then, in 2017, it started working on taking the business beyond food delivery.

“Swiggy does have the basics in place, the biggest being it’s a trusted brand for food delivery, which is more time and experience critical than grocery. This good brand perception will have a positive rub-off effect,” Yugal Joshi of consulting firm Everest Group told ET.

Read more in The Economic Times

How Microsoft Positioned Itself for Hybrid Cloud Leadership | In the News

By | In The News

Microsoft graduated from its rebellious, ’90s, teenage years to become an enterprise leader across some of the hottest computing domains, from software and cloud to analytics and AI.

It was a journey not without bumps, but one that has solidified Microsoft at the top of a market largely dominated by consumer-focused tech companies. Smart is the new sexy, and Microsoft has expertly played the market.

Six years ago, Abhishek Singh, vice president at the Everest Group, would not have expected Microsoft to hold the position of power it does today, he said in an interview with CIO Dive. But the company has pivoted from trying to be a dominant platform player to establishing a presence across platforms, reacting to a cloud market where customers can tap into new sources of storage, compute and platforms.

Read more in CIO Dive

The Three ‘I’s of CX Digital Transformation | In the News

By | In The News

Ask any retail CEO what keeps them awake at night and most will come up with a list that includes:

  • how to transform customer experience, infrastructure and operations at the same time as reducing costs
  • demands on them to facilitate new business opportunities and better customer experience at the same time as implementing an agile, flexible, scalable digital platform
  • how to nurture innovation and creativity to attract and keep customers and the kind of employees who can build a digital future

They’re big issues which demand bold solutions, yet according to analysts Everest Group, only 10% the C-suite are ready to take action and make digital transformation happen. It takes a degree of business bravery to set the digital store ball rolling, knowing that it may take out a number of existing structures on its way through the business.

Read more in MyCustomer