Analyst Relations Newsletter | Key Highlights from Custom Research

Developed a risk management sourcing profile for a top UK bank Client overview and background: A leading UK bank was looking for advice on the “art of the possible” within risk management BPO. Our approach: Everest Group helped them assess market maturity of sourcing of risk processes (Including Credit, Market, Liquidity, Regulatory, and Operational). Global Top 20 banks were analyzed for their approach to risk management to paint this picture. Beyond that, the project involved mapping this perspective to the client’s current situation, and deciding the optimal mix of in-house vs GIC vs 3rd party vendor mix. The findings were presented to bank’s Chief Risk Officer (CRO), and currently the client is implementing the recommended strategy Client benefits: Everest Group presented the findings to bank’s Chief Risk Officer (CRO), and CRO is now following the recommendations provided for sourcing model decision for each of the individual risk processes.

Developed a North American insurance industry infrastructure maturity model for a leading IT services provider Client overview and background: A leading global IT services provider engaged Everest Group to develop a consultative sales tool to target insurance prospects in North America. Client wanted to use this tool to run effective sales conversations with clients, help them understand the competitive landscape and aid decision making to drive adoption of next generation infrastructure outsourcing. Our approach: Everest Group conducted primary outreach with leading insurance firms to understand business priorities and spend areas. We then developed an infrastructure maturity model and a companion diagnostic tool to help firms understand the current state of their infrastructure environment and provide a roadmap for adoption of next generation technologies to improve business outcomes. Benefits to the client: Client is using the maturity model and diagnostic tool to target priority accounts in the market place.

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