Impact Sourcing

Make a difference and gain business benefits

Achieve your social responsibility goals with our ESG and sustainability insights

Adding impact sourcing into your service provider philosophy

What is impact sourcing?

Impact sourcing is socially responsible business process outsourcing, and it’s igniting the path forward for organizations to spearhead inclusivity and reap substantial business benefits in the process. It allows global enterprises to discover talent by intentionally hiring and providing career development opportunities to communities with high potential but limited employment prospects – and prioritizing suppliers that do so.

Everest Group has committed to help organizations around the world dramatically increase the number of jobs provided to workers in marginalized communities and lift communities out of poverty through impact sourcing – while providing businesses with access to the best talent with high levels of reliability, productivity, and engagement. Our Clinton Global Initiative Commitment to Action is to grow the impact sourcing market from its current level of 350,000 FTEs to half a million in three years.

Impact sourcing is an out-of-the-box way of thinking for enterprises to gain business value by bringing business process services (BPS) and IT work to underemployed communities creating work and career paths, offering better pay, and providing work experience. Today, impact sourcing specialists span the globe, creating livelihoods for a wide range of marginalized communities.

With the global services industry naturally being people-driven at its core, Everest Group is in the perfect position to advocate for human capital development through impact sourcing. Our strategic and practical insights deliver enterprises with the knowledge power to utilize strategies and unlock benefits like:

  • Untapped talent: finding qualified, trained talent with skill sets aligned to match client needs
  • Engaged employees: achieving lower attrition rates and higher corresponding levels of employee engagement and productivity
  • Social responsibility: creating opportunities to fulfill corporate social responsibility and diversity objectives while operating within a traditional BPO framework
  • Low cost: gaining significant cost savings with low turnover


Our Latest Thinking

Climate Week Blog
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Where Sustainability Unites: Climate Week NYC, UNGA, and CGI

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Creating a Sustainable Workforce through Employer of Record (EOR) Partnerships

Impact Sourcing Specialists
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The Power of Purpose: How Impact Sourcing Specialists are Transforming Lives

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Inspiring Development Dialogue Event Demonstrates the Transformative Force of Impact Sourcing 

Digital Adoption Platform (DAP) Selection Criteria
Market Insights™

Digital Adoption Platform (DAP) Selection Criteria

Uses of Generative AI in Digital Adoption Platforms
Market Insights™

Uses of Generative AI in Digital Adoption Platforms

Impact Worker vs Non Impact Worker Attrition Rates
Market Insights™

Impact Worker vs Non Impact Worker Attrition Rates

Impact Sourcing Talent Distribution Delivery Footprint
Market Insights™

Impact Sourcing Talent Distribution Delivery Footprint

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