Join this webinar to learn how organizations are re-evaluating their customer experience (CX) strategies for the long term post-pandemic. Shirley Hung, Vice President at Everest Group, will join Lori Stewart, Director Customer Experience/International Reservations at American Airlines, and Kevin Shaughnessy, Vice President at IGT Solutions, to discuss the of-the-moment issue in detail.
Key topics the speakers will cover:
- Agent experience and its impact on customer experience
- Key challenges affecting agent experience
- Agent experience enhancement to drive customer experience outcomes
When
Tuesday, July 20, 2021, at 12:00 pm CST, 1:00 pm EST, 5:00 pm GMT, 10:30 pm IST
Where
Live, virtual event
Presenters
Shirley Hung
Vice President, Everest Group
Lori Stewart
Director Customer Experience/International Reservations, American Airlines
Moderator
Kevin Shaughnessy
Kevin Shaughnessy
Vice President, IGT Solutions
