AI Safety: The Next Frontier in Trust & Safety | Webinar

The rapid adoption of generative and agentic AI across customer interactions, decision-making, and enterprise services amplifies both innovation and risk. Unsafe AI outputs, ranging from biased content to adversarial misuse, pose immediate threats to user trust, brand reputation, and regulatory compliance.

AI safety has become the fastest-growing area within Trust & Safety (T&S), as organizations recognize that without robust safeguards, emerging technologies may exacerbate existing risks and introduce new challenges. In this webinar, Everest Group experts explored the dynamic convergence of T&S and Responsible AI, shedding light on the evolving AI safety services market. Attendees gained insights into key use cases, shifting talent requirements, and the transformation of pricing models in this fast-moving space.

What questions did the webinar answer for the participants?

• How are AI safety services evolving? 
• How does trust and safety intersect with Responsible AI? 
• How are talent requirements changing for AI services? What skills are most in demand? 

Who should attend? 

• CEOs 
• CCOs, CIOs, and CTOs 
• Chief Data Officer (CDO), Chief AI Officer, Chief Risk Officer (CRO), Chief Compliance Officer (CCO), Chief Strategy Officer (CSO) 
• IT/BPO strategy leads 
• Outsourcing and procurement managers/ Head of outsourcing 
• Global sourcing managers/procurement head 
• Senior marketing executives 
• Head/VP/Director of trust and safety/content moderation 
• Head/VP/Director of AI safety 
• Chief of Responsible AI/ Responsible AI safety head/AI product manager 
• T&S solutions and practice leads 
• Head of data labelling/red teaming/prompt engineering 
• Client acquisition heads 
• Senior sales executives from IT, BPO and T&S 
• Vendor managers 
• Talent and HR leaders focused on AI skill development