Retail enterprises are struggling with rapidly shifting consumer expectations, technology-led disruptions, and persistent economic pressures. As they seek to balance growth with profitability, many are increasing investments in digital technologies and seeking partners with deep industry expertise and engineering-led capabilities. Retailers are prioritizing unified commerce, real-time analytics, and experience-led transformation, where providers are vital in enabling agility and resilience.
-
Retail Services PEAK Matrix® Assessment 2025
In this report, we analyze how 33 leading retail service providers respond to evolving enterprise needs through vertically integrated offerings, IP-led solutions, and ecosystem-based delivery models. The report highlights how providers are helping clients modernize core systems, build data-driven supply chains, and adopt gen AI, cloud, and automation at scale.
Scope
- Geography: global
- Industry: retail services
- Service: IT, business processes, and engineering services
- This assessment is based on Everest Group’s annual RFI process for the calendar year 2025, interactions with leading providers, client reference checks, and an ongoing analysis of the retail services market
Contents
In this report, we:
- Assess the retail services landscape
- Position providers on the Everest Group PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
- Compare providers’ key strengths and limitations
- Analyze leading retail service providers by market share and revenue growth, along with specialist players across key buyer types and service segments
READ ON
What is the PEAK Matrix®?
The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.
