In this Global Locations State of the Market Report 2024, we analyze the global services locations landscape, evaluate developments, and assess key trends to design an optimal locations portfolio strategy. The Key Trends report within this analysis examines global locations and center landscape, adoption trends from 2023, and leaders’ priorities for building a successful location mix in 2024.

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Upcoming events

Events
How Agentic AI Is Transforming Bpos Into Tech-Driven CX Partners

How Agentic AI Is Transforming BPOs Into Tech-Driven CX Partners | Webinar

Thursday, November 6

4:30 pm GMT | 9:00 pm IST

Events
State of Decentralized Clinical Trials Adoption | DTRA 2025 Annual Meeting

State of Decentralized Clinical Trials (DCT) Adoption | DTRA 2025 Annual Meeting

Thursday, November 6

9:30 am ET

Microsoft New England Research & Development Center

30 Minutes

Events
Leading with Intelligence: Building the Next Generation of Customer Loyalty in the AI Era

Leading with Intelligence: Building the Next Generation of Customer Loyalty in the AI Era | Webinar

Tuesday, December 9, 2025 

7 am PT | 9am CT | 10 am ET | 3 pm GMT | 8:30 pm IST

Webinar

1 hour

Events
Hype vs Reality: What Really Works with Agentic AI in HR

Hype vs Reality: What Really Works with Agentic AI in HR | LinkedIn Live

Thursday, November 6

09:00 AM PST | 12:00 PM EST | 5:00 PM GMT | 10:30 PM IST

1 Hour

Events
Building Organizational Advantage Through Freelancers and Independent Talent | Webinar

Building Organizational Advantage Through Freelancers and Independent Talent | Webinar

Thursday, November 13

8:30 PM — 9:30 PM IST

Online event

1 Hour

Events
AI Everywhere: Architecting the Future of Clinical Trials

AI Everywhere: Architecting the Future of Clinical Trials | Webinar

Wednesday, October 22

11:30 AM EDT | 9:00 PM IST

Online event