Many of my blogs over the past several years focus on the need for – and challenges of – IT groups becoming strategic partners in delivering IT services that meet the business needs. My three most recent blogs (Why Is IT And Business Alignment So Elusive?, Where Is The Bottleneck Between Business And IT Aligning?, and How A CIO Can Align IT With Business Needs) provide insights into why alignment is so elusive. Like any major transformational change, there is always stakeholder resistance on both the IT and the business sides. What can a CIO (or CTO or other IT leader) do to manage potential resistance?
How to Deliver Exceptional Customer Experiences
Customer experience is decidedly a top focus of company operations in 2022. [...]