The supportive IT services that delighted businesses yesterday seldom spark the same delight today. Companies just expect IT to deliver quality technology components and services at an ever-decreasing cost per unit: That’s considered “hygiene.” Now they want IT to create new business value. But many CIOs and IT groups make three operational mistakes that build walls between the IT organization and the rest of the business. Those walls must be broken down.
Should CIOs Run Engineering Teams as a Parallel Organization to IT?
The engineering services market is now disrupting the IT services marketplace. The [...]