Month: May 2016

The State of Digital Adoption in Europe: Overwhelmed by the Abundance of Technology | Webinar

Thursday May 19, 7 a.m. CST, 8 a.m. EST, 1 PM BST, 5:30 PM IST

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Possibly for the first time in history, enterprises are challenged not by the lack of technology, but by its overwhelming abundance. The critical imperative for enterprises is to stay ahead of the competition’s adoption curve in a manner that yields efficiency throughout the value chain – from back-office to customer engagement.

In Europe, an interesting picture is emerging where enterprises display a high degree of adoption maturity for digital technologies. However, this adoption is targeted across specific technology themes. To delve into the true nature of adoption, we conducted a survey with IT leaders in 100 European enterprises, and the results revealed a few surprises.

Join us for an insightful one-hour webinar in which Everest Group’s experts present a summary of our survey findings and analysis of the European digital landscape including:

  • Assessment of the extent and nature of digital technology adoption amongst European enterprises
  • Identification of key enterprise segments for digital adoption and mapping their adoption behavior
  • Identification of key implications for European enterprises and service providers serving this market

Who should attend:

  • Senior managers of European enterprises seeking to leverage digital technology to better engage customers, create new business models, streamline internal processes, drive supply chain efficiencies, and make IT more agile and efficient
  • Service Providers who are seeking to better understand the needs of their customers in adopting digital technologies

What you’ll learn:

  • The extent and nature of digital technology adoption among European enterprises
  • Key enterprise segments for digital adoption and adoption prevalence
  • Key implications for European enterprises service providers

Presenters:

  • Sarah Burnett Research, Vice President – Europe
  • Rob Hughes, Client Director – Europe
  • Chirajeet Sengupta, Research Vice President – ITS

Integrating Best Practice SLAs and KPIs into Sourcing Contracts | Virtual Roundtable

Wednesday, 18 May 2016 | 11:00 a.m. – 12:30 p.m. EST

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SLAs and KPIs are an integral part of an outsourcing contract, and they should be aligned to overall program objectives. Misalignment can have significant impact on deal pricing, quality of service delivery, and customer experience.

Following an overview of contemporary market trends, participants will discuss useful negotiation levers to employ (and key pitfalls to avoid) to help structure equitable SLAs as part of the contracting process.

Who Should Attend
Outsourcing and procurement executives responsible for negotiating contract terms seeking to learn more about contemporary best practices in negotiating SLAs with service providers

What You Will Learn
This session will help participants develop insights on equitable incorporation of best practice SLAs and KPIs into contracts, without sacrificing service performance or incurring avoidable costs.

How can we engage?

Please let us know how we can help you on your journey.

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