Everest Group Releases PEAK Matrix Report on Workplace Services | Press Release

Posted On June 22, 2015

Atos, CSC, Dell, HCL Technologies, HP, IBM and Wipro identified as Leaders in the Industry 

DALLAS, JUNE 22, 2015 — Service providers in the workplace services industry face a grueling dual mandate—enhance user experiences and optimize costs. Providers who most successfully address this challenge are distinguished not only by experience and capability building but also by continued investments in technology, intellectual property and partnerships.

Everest Group identified Leaders in the workplace services market—Atos, CSC, Dell, HCL Technologies, HP, IBM and Wipro—in its recently released report, Workplace Services – PEAK Matrix™ Assessment and Profiles Compendium.

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This Everest Group research provides a comprehensive assessment of workplace service delivery capabilities of IT service providers and system integrators. The full report maps 23 leading service providers on the Everest Group PEAK Matrix and provides detailed profiles of each, including their workplace services vision, services suite, scale of operations, domain investments, and innovation.

The Workplace Services market includes those companies that offer design and implementation services, management/run services and consulting/assessment services for such enterprise functions as service desk, deskside support, unified communications, asset management, infrastructure applications, desktop management and virtualization, mobility/bring your own device (BYOD), and workspace as a service.

“There is increasing focus by enterprises on enhancing user experience and offering on-demand access to applications and data across devices of choice,” said Chirajeet Sengupta, vice president at Everest Group. “This is creating strong impetus for service providers to invest in building a strong technology/service partnership network, as well as IP and tools to remain relevant and competitive.”

About the PEAK Matrix™

The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

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