Contact Center Outsourcing Annual Report 2015: Incumbents Beware – There’s No Place for Complacency | Market Insights™

CCO Annaul 2015, I1

Signs of emerging anti-incumbency in Contact Center Outsourcing

CCO Annaul 2015, I2

Contact Center Outsourcing contract TCV is both shrinking and growing

CCO Annaul 2015, I3

Contrary to popular belief, the email channel in Contact Center Outsourcing is not dead

CCO Annaul 2015, I4

Adding value in Contact Center Outsourcing

CCO Annaul 2015, I5

3 indicators of the increasing preference for onshoring in contact center outsourcing

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