GICs look to sophisticated end-to-end ownership, vendor collaboration and talent management to drive future growth DALLAS, April 17, 2014 — Overcoming the impediments of a global economic slowdown, global in-house centers (GICs) will continue to contribute to steady growth in the $137 billion global offshore services market, with new set-ups gaining momentum in the near […]

End-to-End Model is Key to Unlocking Next Wave of Value with Global Business Services  DALLAS, March 6, 2014 — Adopting an end-to-end process model is the key to becoming a successful Global Business Services (GBS) provider and thereby unlocking the next wave of value for customers, according to Eric Simonson, Everest Group managing partner. Simonson […]

Total outsourcing transactions climb, while set-ups and expansions of Global In-house Centers fall slightly in Q4.  DALLAS, February 25, 2014 — As the global outsourcing market reached its highest quarterly transaction volume since Q1 2012, Europe continued to exert dominance by posting a significant increase in outsourcing transactions over Q3. Meanwhile, North America witnessed a […]

Cloud services, innovative delivery models helping some service providers grow at the expense of others. DALLAS, February 7, 2014 — Infrastructure services providers who hope to grow their business in the European market will have to do so by taking a bite out of their competition, according to a just-released research report from Everest Group, […]

Customer Experience Enhancement, Risk Management Eclipse Cost Reduction as Chief Drivers DALLAS, January 6, 2014 — The ITO and BPO markets (Information Technology Outsourcing and Business Process Outsourcing, respectively) are healthy and growing, but the characteristics of outsourcing engagements have changed markedly. Focus has evolved beyond “lift and shift” labor arbitrage to a new emphasis […]