Demand for Insurance AO Surges; Activity Triples Since 2011 | Press Release

Posted on November 21, 2014, in Press Releases, by

Digital transformation and regulatory compliance top list of priorities for insurance application outsourcing. DALLAS, November 21, 2014 — Buyer demand for application outsourcing (AO) in the insurance segment is enjoying a significant surge, with the IT outsourcing spend  reaching US$35-40 billion in 2013 and the number of large active insurance AO deals more than tripling […]

Global Service Providers Hit Five-Year High on Operating Margin Growth Rates | Press Release

Posted on November 17, 2014, in Press Releases, by

Meanwhile, pressure mounts for service providers due to sluggish demand, lower location activity and increased preference for GICs by nascent adopters DALLAS, November 17, 2014 — Restructuring initiatives such as those recently undertaken by HP, IBM and Dell have contributed to the highest growth of operating margins for global service providers in five years; this […]

Global Sourcing Shows Signs of Recovery in 2014 | Press Release

Posted on November 13, 2014, in Press Releases, by

Investments in mature locations remain strong although buyers and service providers continue exploring uncharted territories in search of competitive advantage DALLAS, November 13, 2014 — Global services exports are growing in 2014, after a slight decline of year-to-year growth rate in 2013. Based on annual revenue estimates reported for 2014, the global services market is […]

Healthcare IT Outsourcing Market Accelerates as Payers Alter Operating Models | Press Release

Posted on October 15, 2014, in Press Releases, by

Wide-sweeping regulatory reform, consumerization of healthcare, cost consciousness, and convergence of care financing and delivery are driving new IT priorities. DALLAS, Oct. 15, 2014 — Wide-sweeping regulatory reform mandates as well as a new phenomenon of demand consumerization are forcing healthcare payers to alter their operating models and rethink their technology initiatives. The duress they […]

Small, Mid-size Buyers Drive 16 Percent Growth Prediction for Insurance BPO Market | Press Release

Posted on October 1, 2014, in Press Releases, by

Insurance BPO buyers seek to meet digital demands and control cost of compliance DALLAS, October 1, 2014 — The global insurance business process outsourcing (BPO) market has grown steadily over the last three years to reach US$2.7 billion. Large buyer activity has plateaued as the market has matured, but significant traction from small- and mid-sized […]

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