Total Value of IT Outsourcing Contracts in Banking, Financial Services and Insurance (BFSI) Industry Increases 80 Percent DALLAS, JULY 16, 2014 — The banking, financial services and insurance (BFSI) market—estimated at US$105-130 billion—still reigns as the largest adopter of information technology outsourcing (ITO) services. In fact, driven by a resurgence of demand, the BFSI market […]

Analytics & Infrastructure Services in High Demand as Life Sciences Firms Seek Leverage in Challenging Market DALLAS, JULY 9, 2014 — The data-rich life sciences industry—plagued with multi-faceted challenges such as stifled R&D efficiency, a changing portfolio mix, and a rise in merger, acquisition and restructuring activity—is increasingly looking to analytics and technology initiatives to […]

Buyer maturation drives evolution of CCO services and doubling of deal size DALLAS, JUNE 30, 2014 — With buyers maturing in sophistication, the value proposition of CCO has moved beyond labor arbitrage; service providers are increasingly focused on process improvement and business outcomes to deliver cost savings and revenue growth. The global Contact Center Outsourcing […]

Number and scope of deals, geographic footprint, FTE – all on the rise in PO industry DALLAS, JUNE 26, 2014 — The global multi-process Procurement Outsourcing (PO) market registered strong growth of 12 percent in 2013 with record number of new deal signings. End-to-end procurement process outsourcing tripled in share in the last three years, […]

Service Providers, Enterprises Scramble for Footing as Cloud and Software-Defined Models Unsettle IO Industry DALLAS, JUNE 23, 2014 — The global Infrastructure Outsourcing (IO) market—measured at ~US$165 billion in 2013—is experiencing unprecedented disruption as new information technology models leave enterprises and service providers alike searching for solid strategic direction. Though cloud services tend to capture […]