More Than 70 Percent of Enterprises Lack Infrastructure Designed to Support Agile, DevOps | Press Release

Posted on August 24, 2016, in Press Releases, by

Infrastructure as Code (IAC) offers DevOps a lifeline, but new research reveals that IAC is misunderstood by enterprises, resulting in underwhelming returns on IT infrastructure investments. Despite extensive enterprise adoption of next-generation IT infrastructure concepts such as hybrid cloud, software defined infrastructure (SDI) and automation, 70 percent of enterprises still lack adequate processes to help […]

Technology Investments, Onshoring On the Rise in Contact Center Outsourcing | Press Release

Posted on August 1, 2016, in Press Releases, by

CCO investments in technology and staffing are centered on the growing customer need for an integrated digital experience. Technology is the leading investment theme in the contact center outsourcing (CCO) industry, followed by scale. Enabler technologies accounted for about three-fourths of the reported investments in 2014-2015, with analytics, automation, and multi-channel tools being the major […]

Everest Group Identifies Pharmaceutical Firms Leading the Way in Digital Effectiveness | Press Release

Posted on July 26, 2016, in Press Releases, by

Adoption of digital is creating a new pecking order of technology savvy life sciences firms led by Astra Zeneca, Johnson & Johnson, Novartis, Pfizer, Roche and Sanofi. Fewer than 15 percent of all life sciences transactions signed in 2015 had an element of digital services in their scope; nevertheless, digital technologies are the pivotal driver […]

Everest Group Unveils 2016 Global Top 50 Business Process Services Providers | Press Release

Posted on July 14, 2016, in Press Releases, by

Xerox, ADP repeat their No. 1 and No. 2 rankings, respectively, and Accenture edges out Teleperformance to claim No. 3 ranking among world’s largest third-party BPS providers Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, has released the second annual edition of “The Everest Group BPS Top 50™,” […]

Enterprise Sourcing Executives, Everest Group to Gather July 21 in NYC to Share Insights on Unlocking Outsourcing Value | Press Release

Posted on June 28, 2016, in Press Releases, by

Second event in “On Point | Summit Series 2016” to feature Rod Bourgeois of DeepDive Equity Research; topics will include sourcing models, next-generation IT, and contracting for business outcomes. The global outsourcing industry has matured into a slower growth pattern, but strategic outsourcing solutions can still add dramatically more and different value to organizations. Discovering the […]

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