IT Outsourcing in Banking Reaches Five-Year High in Transaction Volume in 2013 | Press Release

Posted on July 16, 2014, in Press Releases, by

Total Value of IT Outsourcing Contracts in Banking, Financial Services and Insurance (BFSI) Industry Increases 80 Percent DALLAS, JULY 16, 2014 — The banking, financial services and insurance (BFSI) market—estimated at US$105-130 billion—still reigns as the largest adopter of information technology outsourcing (ITO) services. In fact, driven by a resurgence of demand, the BFSI market […]

IT Outsourcing in Life Sciences Industry Records 35 Percent Growth in 2013 | Press Release

Posted on July 9, 2014, in Press Releases, by

Analytics & Infrastructure Services in High Demand as Life Sciences Firms Seek Leverage in Challenging Market DALLAS, JULY 9, 2014 — The data-rich life sciences industry—plagued with multi-faceted challenges such as stifled R&D efficiency, a changing portfolio mix, and a rise in merger, acquisition and restructuring activity—is increasingly looking to analytics and technology initiatives to […]

Contact Center Outsourcing (CCO) Market Gets Better with Age | Press Release

Posted on June 30, 2014, in Press Releases, by

Buyer maturation drives evolution of CCO services and doubling of deal size DALLAS, JUNE 30, 2014 — With buyers maturing in sophistication, the value proposition of CCO has moved beyond labor arbitrage; service providers are increasingly focused on process improvement and business outcomes to deliver cost savings and revenue growth. The global Contact Center Outsourcing […]

Procurement Outsourcing Market Growing at 12 Percent, Continuing String of Recent Double-Digit Growth Years | Press Release

Posted on June 26, 2014, in Press Releases, by

Number and scope of deals, geographic footprint, FTE – all on the rise in PO industry DALLAS, JUNE 26, 2014 — The global multi-process Procurement Outsourcing (PO) market registered strong growth of 12 percent in 2013 with record number of new deal signings. End-to-end procurement process outsourcing tripled in share in the last three years, […]

Unprecedented Disruption Shakes Infrastructure Outsourcing Market | Press Release

Posted on June 23, 2014, in Press Releases, by

Service Providers, Enterprises Scramble for Footing as Cloud and Software-Defined Models Unsettle IO Industry DALLAS, JUNE 23, 2014 — The global Infrastructure Outsourcing (IO) market—measured at ~US$165 billion in 2013—is experiencing unprecedented disruption as new information technology models leave enterprises and service providers alike searching for solid strategic direction. Though cloud services tend to capture […]

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