Everest Group Says Future of Banking BPO is Heavy on Technology, Low on People | Press Release

Posted on July 1, 2015, in Press Releases, by

Genpact, TCS, Xerox maintain dominance in the banking BPO space, as industry exceeds US$3.5 billion with revitalized growth rate of 8-10 percent.  DALLAS, JULY 1, 2015 — From 2011 to 2014, the inclusion of robotic process automation in banking BPO contracts rose 63 percent while revenue grew 30 percent and full-time equivalents (FTEs) grew only […]

Service Provider Consolidation Trend in CCO Fueled by High Demand for Value-Added Services, High-Impact Partnerships | Sherpas in Blue Shirts

Posted on June 30, 2015, in Press Releases, by

Large CCO specialist service providers continue to lead the market, but BPO pure-plays show the fastest growth rates and innovative value  DALLAS, JUNE 30, 2015 — The Contact Center Outsourcing (CCO) market grew at 5 percent in 2014 to reach US$70-75 billion, which still represents only 20 to 25 percent of the total global contact […]

Everest Group Releases PEAK Matrix Report on Workplace Services | Press Release

Posted on June 22, 2015, in Press Releases, by

Atos, CSC, Dell, HCL Technologies, HP, IBM and Wipro identified as Leaders in the Industry  DALLAS, JUNE 22, 2015 — Service providers in the workplace services industry face a grueling dual mandate—enhance user experiences and optimize costs. Providers who most successfully address this challenge are distinguished not only by experience and capability building but also […]

Innovation, IP and Technology Take Center Stage in Updated Methodology for Everest Group PEAK Matrix | Press Release

Posted on June 10, 2015, in Press Releases, by

FTE headcount dropped from PEAK Matrix assessment of outsourcing service providers  DALLAS, JUNE 10, 2015 —Everest Group announced today that it is significantly increasing the weighting assigned to assessing intellectual property (IP) and innovation in its proprietary PEAK Matrix™ assessment of outsourcing service providers, as those service dimensions have taken center stage in the value […]

Western Europe is ‘Banking’ on Poland | Press Release

Posted on May 28, 2015, in Press Releases, by

White paper documents drivers behind Poland’s emergence as a prime destination for back- and middle-office banking services.  DALLAS and WARSZAWA, Poland, May 28, 2015 — The powerhouse players in Western Europe’s banking industry have discovered that some of the best middle- and back-office banking services providers can be found in their own back yard. According […]

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