Global in-house centers — wholly owned captive offshore operations that deliver offshore IT services to their parent companies — today provide a quarter of the offshore and nearshore digital services market, according to outsourcing research firm Everest Group. And that percentage is likely to grow as enterprise demand for digital transformation continues. “Global in-house centers (GICs) are typically more strongly integrated with the core business as they are perceived as an extended team of the parent or onshore organizations,” says Aditya Verma, co-director of Everest Group’s global sourcing practice. Read more.
The convergence of digital technology has enabled enterprises to use technology in new ways, moving beyond simply running the organization to creatively solving real business problems. In this environment, it is critical for enterprises to stay ahead of their competitors’ adoption curve, yielding efficiencies across the entire value chain, from back office to customer-facing. To understand the true nature of the adoption and use of these technologies within organizations in Europe, Everest Group undertook a survey with IT and business leaders in 100 European enterprises that have adopted or are considering adoption of three or more digital technology themes. Read more.
The latest report of analyst firm Everest Group shows that call service providers are adopting advanced technology solutions for local services in response to the needs of modern business and in order to save costs by targeting improving customer satisfaction. Read more.
Nearshoring is on the rise thanks to a number of reasons such as the affinity between British companies and their European peers and a pool of highly qualified workers. “With increasing digitalisation, we see nearshore locations being better equipped for some types of processes that require close cultural alignment with Western Europe”, says Sarah Burnett, vice president of research at the Everest Group. Read more.
Sarah Burnett, vice president of research at Everest Group, agreed that RPA can be less expensive than outsourcing. “We have estimates that show, in specific scenarios, if you deploy RPA in finance and accounting, you can save 60% to 67% on onshore costs and 20% on offshore costs,” she explained. Read more.
DevOps, which Wikipedia defines as “a culture, movement or practice that emphasizes the collaboration and communication of both software developers and other IT professionals while automating the process of software delivery and infrastructure changes,” will play a key role in digital transformation strategies for many companies, according to Everest Group’s annual report on application services.
Yugal Joshi, practice director at outsourcing consultancy Everest Group, expects most organizations to turn to service providers for help adopting SDE internally rather than use outsourced environments. Read more.
Businesses are moving their contact center outsourcing (CCO) to a surprising place: Onshore. In 2015, the number of CCO contracts with significant onshore delivery rose to 53%, compared to 49% in 2013 and 35% in 2010, according to a recent report from management consulting and research firm Everest Group. Read more.
Colombia has been trying to make a name for itself as an outsourcing destination. It wants companies, particularly from the United States, that are looking to move their IT and back-office work offshore to start thinking about Colombia.
While the nation has made steady progress, there is a lot more to be done before it can truly compete with the likes of Mexico, Costa Rica, and some other Latin American rivals . The improving security situation has been the best boost so far, with some U.S. decision makers starting to realize there is a large population center — much closer than cities in Brazil, Argentina, or Chile — that is now safe and capable of doing high-level work.
More marketing, education, and training still needs to be done, however, if the country wants to continue its growth in IT outsourcing (ITO), business process outsourcing (BPO), and related areas. To learn more, we recently sat down with Prashray Kala, practice director at Everest Group. Read more.
For H. Karthik, an analyst at Everest Group, there are four core challenges that hinder impact sourcing from reaching its potential. The first is market awareness and consideration for intentionally pursuing impact sourcing, which is fairly limited. Read more.