“The healthcare payer business process outsourcing (BPO) market grew at a rate of 14 percent, according to a recent report from the Everest Group. This growth rate is likely to continue over the next few years. The research looked at more than 180 active payer BPO contracts signed as of December 2013. This included coverage across 15 healthcare payer BPO service providers, such as Accenture, Genpact and Xerox.” Read More.


“Panaya is a very interesting acquisition, and represents a two-for-one for Infosys. It fits two of the key themes that Sikka is emphasising,” says Peter Bendor-Samuel, founder and CEO of Everest Group, a global management consulting firm. “One, it fits into the strategic direction to change how services are delivered and positions Infosys to move faster into a nonlinear or automated service delivery model without paying exorbitant rates to other software firms.” Read More.


“While insurers have traditionally been slow with technology adoption, they’re now jumping on the mobility bandwagon, leaving no stones unturned in devising their mobility strategies, says a report by Everest Group. So what has made mobility adoption a non-negotiable choice for insurers? They’ve realized that investments in mobility are essential for keeping pace with competitors and meeting the demands of an increasingly mobile “Facebook generation,” and that mobile offers unique benefits over the traditional brick and mortar, or even online, engagement models.” Read More.


“Benchmark indices ended higher for the sixth straight session led by the gains in financials, information technology and select auto stocks on hopes that the government will give a strong thrust to the reform agenda in upcoming budget which along with benign inflation data  may provide the cue to the central bank to cut key rates further. TCS has been recognised as a leader in Banking and Capital markets Application Outsourcing Services in Europe by leading advisory and research firm Everest Group. The stock ended up 2%. Wipro gained 1.4% and Infosys ended up 0.6%.” Read More.


Jimit Arora, Vice President of IT Services Research at Everest Group, added that: Renegotiation is driving what I call the anti-incumbency trend. So when the contract comes up for renewal you recognize that you definitely don’t want to be stuck with the same kinds of terms and conditions. You want more flexibility and better pricing and in a lot of these situations we have seen that not only are the clients renegotiating but they’re actually opening it up for an RFP. And if you open it up to an RFP then our research shows that in about four out of ten cases the incumbent tends to lose and the infrastructure contract does not get renewed.” Read More.

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