BFSI IT budgets remained relatively unchanged in 2013 and influenced the rise in contracts, explains Jimit Arora, Vice President at Everest Group. The dual mandate for CIOs, or the philosophy of reinvestment, where because IT budgets are largely flat, clients are looking at ways to economize (drive greater efficiencies in their legacy environment), and use those savings to invest in transformational next-generation IT.” Read More.


Infosys’s position as a high-margin provider is alienating customers and will ensure continued slow growth, says Peter Bendor-Samuel, CEO of outsourcing consultancy and research firm Everest Group. The 33-year old company should instead invest it in creating additional value.” Read more.


A recent study of industry executives and analysts conducted by Everest Group confirmed this point.  In response, I WANT YOU to make a personal pledge to get involved in supporting an initiative to take confidential information seriously and commit to processes and procedures to guard against disclosure.” Read more.


“Outsourcing of information technology services is on the rise according to a new report by Everest Group. Last year saw a 35% growth in information technology outsourcing (ITO) among medical device, pharmaceutical, and biotechnology firms. The ITO market, estimated at $30 billion in 2012, is expected to grow to $68.1 billion by 2020 with a CAGR of 12%. Transaction volume of life sciences ITO grew 21% from 2012 to 2013 alone.” Read More.


“More and more companies are turning to contact center outsourcing (CCO) to help them realize their growth strategies. In fact, Everest Group research shows that in 2013, companies spent over $70 billion globally on CCO, and the market continues to grow at a healthy 7 to 8 percent clip.  CCO service providers see this opportunity and have aggressively expanded their capabilities to meet significantly broadening client needs.” Read More.

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