Reimagining Enterprise IT Services Sourcing: The SLOTS framework for IT services sourcing
I believe we’re on the doorstep of very important changes in IT market conditions. IT groups have experimented with hybrid cloud, agile and DevOps, and businesses have experimented with analytics and increasingly experiment with AI. Companies are confident they can now move some pilot experiments into programs, knowing they will support the weight of business transformation but that programs must be run with an agile rather than waterfall approach. Furthermore, IT and shared services need to modernize so they can respond more effectively and quickly to the business needs for innovation and competitive advantage. However, companies often don’t realize up front that IT modernization in a digital world is very different and more complicated than traditional transformations.
I recently came across an observation about parenting that I think is wisely applicable to business decisions: “When we make assumptions, we contribute to the complexity rather than the simplicity of a problem, making it more difficult to solve.” It’s a trap that companies often fall into at the outset of a digital or business transformation initiative aimed at achieving breakthrough performance. Read more at Peter’s CIO online blog.