Tag: Sourcing and Vendor Management

2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations | Webinar

on-demand webinar

2025 CPO Objectives: Facing Challenges, Achieving Business Goals, and Future Aspirations

As global organizations face ongoing challenges like supply chain disruptions and price volatility, procurement functions are becoming more of an asset than ever. Chief Procurement Officers (CPOs) remain focused on cost savings, managing risk, and achieving high business user satisfaction while tackling challenges posed by inflation, regulatory requirements, and legacy systems.

Watch our experts as they explored the top priorities of CPOs, the current state of procurement functions, and future aspirations. We provided insights into how procurement leaders are addressing challenges and aligning strategies to drive stronger business outcomes.

This session offered procurement professionals the opportunity to compare their internal initiatives with industry trends and plan for future developments that align with the market.

What questions did the webinar answer?

  • What challenges does the procurement function currently face
  • Which outcomes are top priorities for the procurement function
  • What is the typical maturity of vendor/supplier management processes within organizations?

Who should attend?

  • Chief procurement Officers (CPO)
  • Procurement category managers
  • Global sourcing managers
  • Supplier relationship managers
  • Procurement managers
  • Supplier management leaders
  • Procurement outsourcing (PO) service providers / leaders
  • Tech providers
Fong Amy v1
Partner
Thunga Akash 1
Senior Analyst

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment 2024

Robotic Process Automation (RPA) Products PEAK Matrix® Assessment

Organizations are turning to automation to redesign business processes and boost operational efficiency in the face of a global economic slowdown, geopolitical complexities, and ongoing talent shortages.

Intelligent automation platforms now drive end-to-end process automation, incorporating new technologies – such as intelligent document processing, process mining, digital interaction intelligence, task mining, API-based automation, process orchestration, and conversational AI – to enhance efficiency and Robotic Process Automation (RPA) outcomes.

Furthermore, generative AI revolutionizes automation by handling complex cognitive tasks and empowering citizen developers to build and deploy bots, integrating business users into the automation process.

Enterprises benefit from RPA through better operational efficiency, improved customer and employee experiences, and strategic workforce engagement. Enterprises, GBS organizations, and providers across industries are investing heavily in RPA, making it a top-growing software market.

Robotic Process Automation (RPA) Products

What is in this PEAK Matrix® Report

In this report, we study 27 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The research will help buyers select the right-fit technology providers for their needs, while technology providers will be able to benchmark themselves.

Scope:  

  • All industries and geographies

Contents:  

This PEAK Matrix® report examines:

  • Everest Group’s PEAK Matrix® evaluation of RPA technology providers and their categorization into Leaders, Major Contenders, and Aspirants
  • The RPA technology provider market’s competitive landscape
  • Key RPA technology trends
  • Each RPA technology provider’s key strengths and limitations
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Digital Workplace Services PEAK Matrix® Assessment 2024: Mid-market Enterprises

Digital Workplace Services PEAK Matrix® Assessment : Mid-market Enterprises

The digital workplace is at a pivotal juncture, entering a phase of value-centric transformation. Economic slowdowns have intensified scrutiny on enterprise spending, driving a focus on cost-effective, value-driven approaches. This phase offers providers a unique opportunity to stand out with innovative and distinctive solutions.

Mid-market digital workplace customers share similar priorities with larger enterprises but approach them differently. While large organizations have the resources to develop complex, highly customized solutions, most mid-market enterprises focus on cost efficiency and prefer staggered investments through shorter, more agile engagements. Providers are responding by increasingly investing in different initiatives and building unique offerings and IP assets to support mid-market clients’ digital workplace transformation.

Digital Workplace Services

What is in this PEAK Matrix® Report

In this report, we assess 21 digital workplace service providers featured on the Digital Workplace Services PEAK Matrix® Mid-market Enterprises and highlight each provider’s strengths and limitations. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope: 
 

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process conducted over Q2 and Q3 2024, interactions with leading digital workplace services providers, and an ongoing analysis of the digital workplace services marketplace for mid-market enterprises
Contents:
 
In this report, we examine 21 digital workplace services providers’ profiles and include:
 
  • An assessment of their market impact and vision and capabilities
  • Their key strengths and limitations
  • Sourcing considerations for enterprises
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Loyalty Services PEAK Matrix® Assessment 2024

Loyalty Services PEAK Matrix® Assessment

Building customer retention and loyalty is essential for businesses seeking to cultivate long-term customer relationships and stay relevant in a competitive market. With abundant consumer choices and minimal switching costs, nurturing customer loyalty is vital for sustainable growth. Modern loyalty services now encompass consulting, program design, partner management, partner onboarding, and content and campaign management, creating a comprehensive services ecosystem.

As enterprises focus on building customer loyalty, providers are offering gamification, tiered loyalty systems, and tailored program designs to boost member engagement and satisfaction. With the rise of next-generation technologies, including generative AI, these providers are now delivering personalization on a larger scale, enhancing the overall customer experience.

Loyalty Services

What is in this PEAK Matrix® Report

In this report, we analyze 14 loyalty service providers’ capabilities and position them on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Scope:  

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading loyalty service providers, client reference checks, and an ongoing analysis of the marketing services market
Contents:
 
In this report, we:
 
  • Assess 14 loyalty service providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations
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Loyalty Solutions PEAK Matrix® Assessment 2024

Loyalty Solutions PEAK Matrix® Assessment 

Loyalty programs have transitioned from basic punch cards to complex, data-driven digital platforms that provide personalized rewards tailored to individual consumer behavior. Today’s loyalty platforms leverage sophisticated loyalty clouds and comprehensive loyalty management solutions, offering a dynamic approach to customer engagement. By integrating these solutions with marketing technology (MarTech), businesses can unlock loyalty programs’ full potential, enabling real-time data processing and omnichannel communication.

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What is in this PEAK Matrix® Report

The synergy between loyalty platforms and MarTech not only enhances the overall customer experience, but also provides enterprises with powerful insights into consumer preferences and behaviors. With personalized engagement becoming a key differentiator, modern loyalty solutions have become essential to drive retention and maximize customer lifetime value. In this report, we analyze 12 loyalty solution providers’ capabilities and position them on Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants.

Scope:  

  • All industries and geographies
  • This assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading loyalty solution providers, client reference checks, and an ongoing analysis of the marketing services market

Contents:  

This PEAK Matrix® report, we:

  • Assess 12 loyalty solution providers
  • Position the providers on the Everest Group’s PEAK Matrix® framework as Leaders, Major Contenders, and Aspirants
  • Compare providers’ key strengths and limitations
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Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment

Application Management Services for Mid-market Enterprises PEAK Matrix® Assessment

Mid-market enterprises are increasingly outsourcing Application Management Services (AMS) due to macroeconomic uncertainty, accelerated competition, and growing IT complexities. They are turning to third-party providers to minimize the cost of maintaining application landscapes and increase productivity and business resilience through next-generation technologies such as generative AI and hyperautomation.

Recognizing these specific needs, providers are tailoring their strategies to offer personalized support and advanced solutions, capitalizing on the growing mid-market demand. Providers are investing in strengthening their delivery footprint and expanding their portfolios with integrated offerings and differentiated IPs.

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What is in this PEAK Matrix® Report

In this report, we assess 14 providers featured on the Application Management Services for Mid-market PEAK Matrix® Assessment 2024 and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Scope

  • All industries and geographies
  • Service: AMS

Contents

  • This report features detailed assessments, including strengths and limitations, of 14 providers focusing on delivering AMS to mid-market enterprises

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Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment

The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. As the industry shifts toward member-centricity and robust core administrative processes, an integrated platform and operations play, more commonly referred to as Business Process-as-a Service (BPaaS) solutions have emerged as a strong strategic solution to streamline operations. The healthcare payers are demanding modular, contextualized, and scalable solutions that takes care of their specific needs for different business lines such as Medicare or Medicaid. As a result, providers are developing innovative solutions (such as Line-of-Business (LoB) specific or ‘in-a-box’ solutions), robust platform and digital partnerships, and comprehensive consulting capabilities across the value chain to help chart out the BPaaS transformation journey for payers

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What is in this PEAK Matrix® Report

In this report, we analyze 14 healthcare payer BPaaS solutions providers featured on the Healthcare Payer BPaaS Solutions PEAK Matrix®. The report positions providers relative to each other and evaluates their strengths and limitations. The study will enable healthcare payers to identify suitable providers to transform their business processes and differentiate themselves.

Scope:  

  • Industry: Healthcare
  • Geography: US
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2023, interactions with leading healthcare payer BPaaS solutions providers, client references, and Everest Group’s ongoing analysis of the payer BPaaS solutions market

Contents:  

  • The Healthcare Payer BPaaS Solutions PEAK Matrix® Assessment 2024
  • The payer BPaaS solutions provider landscape
  • Providers’ key strengths, limitations, and capabilities
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Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment 2024

Digital Transformation Services for Mid-market Enterprises PEAK Matrix® Assessment

As digital transformation moves from initial adoption to broad integration, it is poised to significantly reshape enterprise operations and customer interactions. Mid-market enterprises are recognizing digital transformation’s value and are investing heavily to pursue more efficient, agile, and technology-driven business models, creating vast opportunities across various industries.

Key technologies, such as AI, ML, and big data and analytics, are helping mid-market enterprises to modernize operations, enhance decision-making, and explore new growth avenues. Enterprises are seeking providers with expertise in such technologies that can deliver innovative solutions backed by strong intellectual property. They are also looking for partners that combine advanced technology with a focus on building strong relationships, cost-efficiency, and agility. Providers with relevant industry knowledge and a supportive partner network are well-positioned to help enterprises effectively achieve their digital transformation goals.

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What is in this PEAK Matrix® Report

In this report, we assess 21 digital transformation service providers featured in the Digital Transformation Services for Mid-Market Enterprises PEAK Matrix® Assessment 2024. Providers are categorized as Leaders, Major Contenders, and Aspirants based on their capabilities, offerings, and strategic approaches, demonstrating their role in advancing mid-market enterprises’ transformation objectives.

Scope:  

  • All industries and geographies
  • The study is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the digital transformation services market for mid-market enterprises

Contents:  

In this report, we:

  • Evaluate 21 leading digital transformation service providers for mid-market enterprises on Everest Group’s PEAK Matrix® evaluation framework
  • Highlight the characteristics of Leaders, Major Contenders, and Aspirants in the market
  • Assess providers’ key strengths and limitations
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What is the PEAK Matrix®?

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

LEARN MORE ABOUT Top Service Providers

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