Walking the innovation tightrope: best practices and call to action for shared services centers / global in-house centers
Enterprises are leveraging Shared Services Centers / Global In-house Centers to drive innovation in data & analytics, technology & process, and products
The number of shared services centers is growing, and enterprises are also expanding the size of their existing centers. Why? A key driver is that digital transformation enables shared service centers (also referred to as “Global in-house Centers” (GICs)) to deliver a new wave of business impact to their parent organizations. Digital technologies such as analytics, automation, and other enabling technologies allow GICs to drive their enterprises’ digital agendas. In fact, Everest Group’s market research shows that the share of new GIC setups that supported digital services was 52% in 2018. However, it’s important to note that some GICs perform better than others and deliver superior outcomes in driving digital agendas. What makes the difference?
In Everest Group’s report, “Digital Maturity in GIC – Pinnacle Model Analysis 2018,” we identified the characteristics of what we refer to as “Pinnacle GICs”™ – global shared services centers that stand apart from other GICs for their business outcomes and capability maturity. Pinnacle GICs achieve superior business outcomes because of their advanced capabilities. We study these best-of-the-best GICs to provide insights into key enablers for desired outcomes and investments required for the greatest speed to impact.
Read more in my blog on Forbes
Originally presented live on Wednesday, February 27, 2019
This 18-minute on-demand webinar is the second in a series of brief, targeted sessions designed to help service delivery leaders set up leading, effective, and successful delivery centers.
As enterprises increasingly adopt the Shared Services Center (also known as Global In-house Center or GIC) model, they often grapple with questions regarding the key set-up elements. This particular session covers the following topics:
• Range of setup options available
• Advantages and challenges prevalent within each option
• Market adoption and expected trends
• Decision variables in selecting the right setup model
Who should view, and why?
The content is geared to senior enterprise executives, including: leaders responsible for strategic outsourcing, transformation, and project management, as well as business unit executives. The session is designed for those looking to strengthen their understanding of the setup-related aspects of establishing Shared Services Centers or GICs.
Vice-President, Global Sourcing
5 Differentiated talent capabilities of Pinnacle Shared Services / Global In-house Centers: Talent strategy, talent acquisition, and talent development, technology, and performance management
3 ways Pinnacle Shared Services / Global In-house Centers Outperform Others: cost, operational, and business impact