New locations (think Jamaica, Romania, Malaysia, and Singapore) are gaining traction as Global In-house Centers (GICs) and service providers seek to match talent to specific need, as well as to diversify their location portfolios
Availability of relevant talent for digital and complex services is driving large setups in Singapore, Romania, Ireland, and Mexico
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Although India remained the front-runner in offshore activity among leading service providers and company Global In-House Centers (GICs), Romania, the Republic of Ireland, and Singapore experienced a significant increase in delivery center setups
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Although Asia Pac maintains the majority share of new center setups, its share has declined as other regions, particularly Nearshore Europe, have grown
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Retail Industry Global In-house Center (GIC) Landscape
Romania’s ADM and non-voice business process FTEs are 60-75% less costly than tier-2 U.S. and UK cities’ workers
Global services operating costs: Focus on Central & Eastern Europe
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