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RPO solutions are changing: value-added services are more common, pricing constructs are becoming more sophisticated, buyers are increasingly looking at analytics tools and technology to gain value, and SLAs are becoming more outcomes-oriented
While mature geographies retain the majority of market share, emerging geographies show significant growth
With over 70% of current contracts up for renewal in three years, the RPO market is poised for potentially significant shift
Multi-country RPO (MCRPO), including both global (multi-continent) and regional (multiple countries on the same continent) deals, is beginning to take hold because it addresses some of the fundamental challenges associated with managing and optimizing a global talent pool. But buyers need to understand and implement key best practices to ensure the success of global RPO.
RPO providers are increasingly investing in emerging geographies for in-country and/or nearshore/offshore delivery. At an increase of about 20%, Latin America has experienced the most growth, albeit on a smaller base.
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The RPO competitive environment remains intense; no provider has as much as 20% market share in either deals or hires. As a result, providers are expanding service offerings up and/or down the hiring pyramid (depending upon their traditional focus) in an effort to increase market share.
European and APAC companies take a more strategic approach to multiprocess HRO than do those in North America
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