- Buyers have high interest in deepening their use of analytics beyond the basic to more advanced levels, and the use of talent communities and social media is high on the agenda of quite a few firms
- On the other hand very few organization have future plans regarding assessment and process reengineering
- Most organizations have a well-planned, long-standing policy on assessment (on whether and how to do it) which is unlikely to change in the near future
- While process re-engineering is regularly done, especially by RPO providers, it does not occupy buyer mindshare as a necessity
