Tag: Performance Metrics

Preparing for End of Term: Key Considerations for Today’s Dynamic Environment | Virtual Roundtable

Thursday, July 27, 2017 | 11:00 a.m. – 12:30 a.m. ET

Preparing an end-of-term strategy involves critical analysis around renew versus recompete versus re-sourcing. Current Market dynamics, including the rotation to digital and geopolitical unrest, are significantly impacting the market, making contracting even more complicated.

To help sourcing and procurement executives nearing end of term on major outsourced contracts, this session will provide an update on current market trends and practices, followed by a group discussion among participants on how they are approaching their sourcing strategies and negotiations, including key considerations and best practices, among other topics.
Who Should Attend
Global services sourcing and procurement executives in enterprises nearing end of term in their key outsourced contracts.

What You Will Learn
This session will help participants develop an understanding of the key considerations, best practices, and next-generation digital levers to manage end-of-term planning and execution.

Request to attend

Are Your IT Performance Metrics Measuring the Right Things? | Sherpas in Blue Shirts

CIOs need to make sure IT metrics align with business users’ expectations.

Once your IT organization aligns with business users’ needs and commits to the journey of achieving those business objectives, you can then determine how to do that. After determining your strategy, you’ll then establish metrics to measure IT’s performance. As Winston Churchill advised, “However beautiful the strategy, you should occasionally look at the results.” But if yours is like most organizations, the probability is high that your metrics will measure the wrong things.

The CIO community invented service levels to measure performance. And for the last 20 years, organizations systematically established IT metrics and implemented the disciplines that reflect the promises IT made to the organization. Good intentions, but here’s the problem: Almost all IT service levels or metrics measure the performance of functional disciplines.

Read more at CIO online

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