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Enterprise GICs Lead Digital Transformation PLUS Market Vista™ Q2 2016, a Global Services Market Update | Webinar

July 14, 2016

Wednesday, August 10, 9 a.m. CST, 10 a.m. EST, 3 PM BST, 7:30 PM IST

We’ve all heard and experienced it firsthand: The global business environment is making a dramatic shift toward digital. Changing consumer demands, emerging disruptive technology, an increasing need to reduce go-to-market time, and unceasing pressures on margins are some of the powerful forces driving the trend.

The good news is that GICs (Global In-house Centers) are uniquely positioned to help their parent enterprises succeed in their strategic digital journey – as well as ultimately thrive in today’s dynamic business landscape.

Join us for a one-hour webinar, during which we’ll offer insights on the opportunities and challenges in front of GICs due to today’s disruptive wave of digital services.

We’ll also cover highlights of the global services market in Q2 2016. Key themes include:

Current landscape and adoption in offshore GICs
Maturity assessment of GICs in digital services
Implications of digital on GIC operating model
Market Vista™ update on the global services market in Q2 2016, covering outsourcing transactions, GIC activity, location trends, and service provider developments

Who should attend:

Enterprises:C-level and VPs of enterprises looking to leverage digital technology in service delivery; decision-makers involved in outsourcing, GICs, and delivery location; and GIC executives seeking insights on how to add value to their parent enterprises’ digital strategies
Service Providers:C-level and VPs of service providers wanting to understand enterprises’ digital needs and internal capabilities, as well as those seeking insights on the global services market’s latest developments
Everybodywanting to understand the latest developments in the global services market

What you’ll learn:

The reason behind why GICs are positioned to help enterprises succeed in the current and future digital environment. Practical guidance for making informed decisions about how to support the delivery of digital services
The latest trendsin outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization

Presenters:

Eric Simonson, Managing Partner – Research
H. Karthik, Partner – Global Sourcing
Aditya Verma, Practice Director – Global Sourcing

471 Global Services Deals in Q1 Exceeds industry Expectations | Press Release

May 23, 2016

Webinar identifies “talent hotspots”– locations well positioned to lead in the delivery of digital services

Global outsourcing demand exceeded industry expectations in Q1 2016, according to Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing. Most service providers reported sequential growth in revenue, and transaction activity increased significantly, with more new deals reported in Q1 than in any of the previous eight quarters.

Growth in the IT outsourcing market was a key contributor to the outsourcing industry’s strong performance in Q1, with banking, financial services and insurance (BFSI) and manufacturing, distribution and retail (MDR) verticals leading the way. Service delivery automation, an ongoing trend among service providers, is helping replace a substantial amount of human yields, resulting in significant cost savings for enterprises.

Everest Group presented these and other highlights of the global services market in Q1 2016 in a one-hour live webinar on May 12. The webinar, “Key Insight on Digital Service Delivery ‘Talent Hotspots’ PLUS Market Vista™ Q1 2016 Update,” featured Everest Group experts offering insights on the delivery locations that are positioned to become the “talent hotspots” for the delivery of digital services.

“Service delivery automation continues to shape the industry, and we are beginning to see a clear demarcation of leading providers who have witnessed significantly greater impact on the revenue, cost and productivity,” said Salil Dani, vice president at Everest Group. “Best-in-class providers are reporting some remarkable milestones, such as a 24 percent reduction in net headcount addition, cost savings between US$100 to $300 million annually, and up to 50 percent improvement in productivity due to automation.”

Other Key Takeaways

The increase in demand continued to be led by the “traditional buyer geographies” of Europe and North America
GIC activity was high, with setups concentrated in Europe for buyers looking to leverage the nearshore proposition
Overall location activity also remained high with increased center setups in Latin America compared to previous quarters. Interestingly, India’s share in new center setups decreased for the first time in many years
Service delivery automation (SDA) adoption is leading to lower headcount addition by leading service providers, compared to 2015

Key Insight on Digital Service Delivery “Talent Hotspots” PLUS Market Vista™ Q1 2016 Update | Webinar

April 30, 2016

Thursday, May 12, 2016 | 9 a.m. CST, 10 a.m. EST, 3 p.m. BST, 7:30 p.m. IST

The rapid pace of technology advancement and the increasing focus on digital consumerism are driving digitalization of services. As the industry embraces the digital agenda, talent has become the most critical success factor for both enterprises and service providers.

Join us for a one-hour webinar in which we’ll offer insights on the delivery locations that are positioned to become the “talent hotspots” for the delivery of digital services.

This webinar will also examine highlights of the global services market in Q1 2016, as we present findings of our Market Vista Q1 2016 research. Our expert presenters will discuss the following key themes:

Talent value propositions of leading geographies supporting digital services
Global “hotspots” for supporting various digital services
Next-wave locations for supporting digital services
Updates on the global services market in Q1 2016, including outsourcing transactions, Global In-house Center (GIC) activity, location trends, and service provider developments

Who Should Attend

Enterprises: C-level and VPs of enterprises looking to leverage digital technology in service delivery strategies and wanting to understand where they can find digital technology talent; decision-makers involved in outsourcing, GICs, and delivery location
Service Providers: C-level and VPs of service providers wanting to understand and meet the needs of customers who are adopting digital technologies (this includes businesses providing the key talent to address these demands)
Everybody wanting to understand the latest developments in the global services market

What you’ll learn

The what and why of key digital talent hotspots. Practical guidance for making informed decisions about how to support the delivery of digital services
The latest trends in outsourcing, GICs, delivery locations, and service provider developments to help you plan and develop sourcing strategies for your organization

Presenters:

Julian Herbert, Vice President – Information Services (Europe)
Salil Dani, Vice President – Global Sourcing
Anurag Srivastava, Practice Director – Global Sourcing

Global Services Growth Masks Shifting Market Dynamics and Uncertain 2016 Outlook | Press Release

February 4, 2016

Everest Group to recap game-changing global services trends of 2015, unveil predictions for 2016, in February 9 webinar

While the global services industry experienced continued growth in 2015, the drivers of that growth evolved: Next-generation technologies, innovative talent strategies, and new regulations—among others—are affecting growth and leading to an uncertain outlook for 2016, according to Everest Group, a consulting and research firm focused on strategic IT, business services and sourcing.

Everest Group will explore these evolving drivers and their implications for global services buyers and providers in a complimentary webinar about Everest Group’s latest research on the global services market.

– Market Vista™ | Global Services Developments: 2015 Trends & 2016 Predictions

– Tuesday, February 9, 2016

– 9:00 am CST, 10:00 am EST, 3:00 pm GMT, 8:30 pm IST

***Register here.***

During the webinar, Everest Group experts will provide commentary on the global services developments in the fourth quarter of 2015, as well as a recap of the past year.

Highlights will include:

Outsourcing trends
Market trends across key industry verticals and buyer geography segments
GIC market trends and analysis
Insights into location activity in offshore and nearshore geographies

Hosted by Eric Simonson, managing partner of research, Salil Dani, vice president of sourcing, and Sakshi Garg, practice director of global sourcing, the webinar also will feature market predictions for 2015 and the implications of those predictions for stakeholders.

In conjunction with the webinar, Everest Group will publish two reports:

Market Vista™: Q4 2015
Market Vista™: 2015 Year in Review

***Free previews of both reports will be available for download on February 9 here.***

About Market Vista™

Market Vista —a subscription-based service of Everest Group—provides the research, analysis and insights that enable Global Sourcing professionals to navigate the complexity of today’s sourcing market and make informed and impactful decisions. Market Vista research includes developments related to service providers, locations, processes and sourcing models, as well as a comprehensive outlook of the fast-evolving global offshoring and outsourcing market.

Global Locations Risk and Opportunity Dashboard | Market Insights™

May 18, 2015

Global Locations and Opportunity Dashboard

Visit the report page

Central and Eastern Europe Delivery Center Operating Costs | Market Insights™

May 13, 2015

Central and Eastern Europe Delivery Center Operating Costs

Visit the report page

Europe Leads GIC Setups & Expansions in Q1 2015 | Market Insights™

May 13, 2015

Nearshore benefits continue to attract GICs as Europe overtook Asia for the first time in new center set-ups, with approximately a third of all GIC activity

Visit the report page

Global Outsourcing Market Trends Q1 2015 | Market Insights™

May 13, 2015

A significant decrease in the ACV reported in Q1 2015 accompanied a decline in transaction activity

Visit the report page

Visa-Related Lawsuits Impacting All Stakeholders | Market Insights™

May 13, 2015

Recent visa-related lawsuits against Indian service providers are likely to fuel the fire caused by the immigration reform passed by the U.S. Senate in 2013

Visit the report page