Anticipated acceleration in the global services market in 2014 follows slight growth dip caused by macroeconomic slowdown
Romania’s ADM and non-voice business process FTEs are 60-75% less costly than tier-2 U.S. and UK cities’ workers
Chengdu, the provincial capital of Sichuan province in Southwest China, offers significant benefits over major cities such as Shanghai and Beijing for supporting non-voice BP services
If you said Asia Pac, great … but do you know what APAC is particularly good at? And do you know about available alternatives beyond APAC?
We all know location is half the battle (possibly the entire battle). But location selection is difficult – it’s not just about cost arbitrage, talent scalability, and sustainability, but also linguistic and cultural affinity.
The most mature location may not be the best fit for your company or your industry, and you definitely can’t toss a dart and hope to find the right location.
Here’s the battle plan – a map of GIC “hot spots.” Need multi-lingual support? Check out Central & Eastern Europe; Poland alone delivers services in more than 34 foreign languages. Need support in the Technology and Telecom industry? You might want to take a look at MEA (Middle East & Africa). While you’re there, check out Latin America, India, and the rest of Asia, too.
Click on the map to expand the image
Looking for more information on GICs? Check out these three resources:
Leading contact center outsourcing (CCO) providers are more likely than other providers to be using a balanced mix of high-, medium-, and low-cost delivery regions
New demands are driving changes in location maturity for life sciences ITO, but India remains the preferred delivery location
Its attractive cost arbitrage over Western Europe and established service delivery locations in Central and Eastern Europe (CEE), coupled with its large, high-quality pool of multi-lingual entry-level talent across both IT and BP services, make Bulgaria a land of opportunity for global services.
Comparative operating cost per FTE of Peru versus Tier-2 UK and U.S. cities