Intelligent Virtual Agents Synergize Disparate Systems | Market Insights™
IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
IVAs can act as a unified user interface layer for multiple disparate systems that have distinct backends and enable them to work together
Intelligent virtual agents’ (IVA’s) evolving capabilities: Key changes in the IVA market in the last 12-18 months are enabling IVAs to handle much more complex interactions which is driving the ability to serve specialized needs across industries and horizontals
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