GICs Deliver Business Process Savings of 30-80% | Market Insights™
Most GICs (shared services centers) provide transactional business process (BP) cost savings of 30-80% above source markets.
Most GICs (shared services centers) provide transactional business process (BP) cost savings of 30-80% above source markets.
Even excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions
Procurement outsourcing is experiencing a global population explosion with FTE count growing 35% in one year
RPO providers are increasingly investing in emerging geographies for in-country and/or nearshore/offshore delivery. At an increase of about 20%, Latin America has experienced the most growth, albeit on a smaller base.
85% of the all GIC FTEs are located in only 6 countries: 55% located in India; 30% spread among Philippines, Poland, China, Malaysia, and Costa Rica
Deals with some offshore/nearshore component are rising; more than half of those FTEs are based in India, just under a quarter in Southeast Asia, and the rest spread across Latin America, China, and Eastern Europe.
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MPHRO new deal buyer adoption trends by signing region, 2013
Annual ITO operating cost per FTE varies by more than 4x across regions
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