Articulating the vision and the scope is the first step to determining a shared services / global in-house center’s role
8 elements to consider setting up shared services: context, objectives, role & scope, location, business case, setup model, implementation strategy, governance models
Enterprises can choose from a range of options when establishing a shared services / global in-house center, with increasing levels of service provider involvement
Offshore delivery center set-ups are rising exponentially as both Global In-house Centers (GICs) and service providers realize value and increasingly see the benefits of location diversification for access to talent and risk management
Information technology firms are steadily increasing their volume of delivery centers, as global demand for digital services continues to rise.