Core Customer Experience Outsourcing Buyer Expectations | Market Insights™
April 11, 2024
Customer Experience Outsourcing
Customer Experience Outsourcing
For the IT/BPS/GBS sectors, impact sourcing has become a key talent strategy, emerging from a niche pilot program to a transformative process for improved business results. This socially responsible process of outsourcing allows for greater inclusivity, with intentional hiring processes enabling those with more limited employment but great talent to develop their careers. From a corporate perspective, impact sourcing can surface the best talent and yield significant business value.
Join our virtual roundtable along with expert analysts and your peers and take part in a lively discussion about how to leverage impact sourcing as a secret spend weapon. In this open discussion, industry leaders will cover how to create a strong impact sourcing program with long-term sourcing ecosystem planning and success.
Participants will discuss:
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Virtual Roundtable Guidelines
The only price of admission is participation. Attendees should be prepared to share their experiences and be willing to engage in discourse.
Participation is limited to enterprise leaders (no service providers). Everest Group will approve each attendance request to ensure an appropriate group size and mix of participants. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.
With the talent demand-supply gap continuing to persist globally, providers and enterprises are increasingly leaning on alternate talent acquisition channels and models to address their resourcing needs. Impact sourcing has emerged as a strong and effective option in the global services segment and has become a model of choice for many leading service providers globally.
Watch this webinar as our impact sourcing experts shed light on the successes and trends developing in the impact sourcing space. Participants got a view into the ecosystem of impact sourcing, how providers, buyers, industry bodies, governments, and NGOs are undertaking several of their own initiatives, and the results they are seeing.
What questions did the webinar answer for the participants?
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View the event on LinkedIn, which was delivered live on Wednesday, February 6, 2024.
Heads of state and governments, top business leaders, global institutions, and civil society convened at the World Economic Forum (WEF 2024) in Davos, Switzerland, on January 15-19, 2024, and discussed pressing global issues and how to act on them. 🌍
Climate change and economic inequity have been critical themes for Davos over the years, and this year’s event was expected to underscore sustainability themes, as well as the proactive role of emerging technologies, such as generative AI, in shaping a responsible future built on trust, collaboration, and sustainable development. 🌱🤝🔍
During this LinkedIn Live, we helped enterprises understand the key takeaways from the WEF annual meeting and the major trends in the climate and sustainability tech and services industry that are changing the marketplace in 2024.
During the event, we explored:
✅ What are leading global enterprises and global institutions doing to drive sustainability, and what’s working? 💡
✅ What are the key demand themes in the market that sustainability leaders across the globe are following to accelerate their path to net zero?
✅ What are the key trends shaping technology and the services market for climate and sustainability?
Impact Worker
Impact Sourcing
Supply Chain Sustainability
In an era of ceaseless change, ever-evolving market dynamics, and an unrelenting demand for progress, the traditional pace of value creation is no longer enough. Creating accelerated value has become paramount for business leaders.
How do you achieve accelerated value? Enterprises must embrace innovation while effectively managing change. This approach will help businesses navigate rapid transformation while ensuring stability and sustainability.
Watch this webinar to gain valuable insights into the current perspectives of IT-BP industry leaders.
We discussed the major concerns, expectations, and trends for 2024 and provided recommendations on how to drive accelerated value from global services – helping position organizations to plan and align goals and succeed in 2024.
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