Tag

Enterprise RPA

How is RPA Assisting Businesses in Scaling Operations | In the News

By | Uncategorized

It is estimated by McKinsey & Co. that automation systems could well and truly, undertake the work of up to 140 million jobs by 2025.

Everest Group reports that Robotic Process Automation is likely to lead to a cost reduction of close to 65% with its potential to register data at the transactional level, thereby enabling decision-making which is swift, precise and predictive. Organizations that stick to a watertight RPA implementation strategy will soon outpace those who still depend on human capital for all their processes.

Read more in Customer Think

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar (Hosted by the New England chapter of IAOP)

By | Webinars

Tuesday, September 25, 2018 | 8 a.m. CDT, 9 a.m. EDT, 2 p.m. BST, 6:30 p.m. IST | Hosted by the New England chapter of IAOP, co-chaired by Foley & Lardner, Sapience, and Everest Group

Register Now

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.

In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost, and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:
• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

 

Sourcing RPA: Latest Developments and Enterprise Implications | Webinar

By | Webinars

Presentation originally aired on Wednesday, August 8, 2018 | 9 a.m. CDT, 10 a.m. EDT, 3 p.m. BST, 7:30 p.m. IST

Robotic Process Automation – RPA – is impacting the very way companies do business. Negotiating the right contracts with your RPA software vendor along with your outsourcing service providers is critical.

In this fast-paced, dynamic market, it’s essential that you stay abreast of the latest market and vendor developments to best harness the power of RPA – at the right cost, and with suitable contract terms. And, with everyone touting their “latest thing,” one must be able to separate the hype from the truth.

Our RPA experts will help to light the path. In this 60-minute webinar, we’ll arm you with the following actionable takeaways:
• Vet the underlying RPA software vendors based upon late-breaking market developments
• Understand impacts of the convergence of RPA and AI (and other key automation tools)
• Learn about key contract pricing metrics so you are prepared for deal negotiations
• Tips for managing the implications on your existing outsourcing relationships

Who should attend?
Enterprise executives responsible for outsourcing and vendor management strategy, and professionals who oversee RPA implementation and operations

Presenters
Sarah Burnett
Executive Vice President and Distinguished Analyst
Everest Group

Michel Janssen
Chief Research Guru
Everest Group

Moderator:
Alan Wolfe
Senior Vice President
Everest Group

 

RPA Implementation

By | Uncategorized

Transform with an RPA Implementation

RPA adoption study of myth, realities and next steps for enterprises

Reject the RPA Myths, Embrace the Potential

Are you positioning your company for real success in RPA (Robotic Process Automation)?

Increasingly, a number of companies are doing just that. They are moving out of the RPA “pilot” stage and beginning to reap real, lasting value from RPA implementations.

Everest Group surveyed 52 enterprises in 10 industries in various stages of RPA adoption, all with more than US$1 billion in revenue, 10 with revenue between $5 and $10 billion, and 23 with revenue greater than $10 billion.

As the chart below shows, nine of those companies are substantially farther along the path to achieving the fullest value from robotic process automation. These are the nine in the upper right that we have designated as Pinnacle Enterprises™.

Pinnacle enterprise RPA adoption trends

Where would your company’s “dot” land? Everest Group can help you find it in 30 days

True, RPA adoption is still in early stages at most companies, and much value remains unrealized even in the most mature RPA implementations. But even small advantages seized early can make a big difference today and create the foundation for even greater value in the future.

We found three significant differentiators in the RPA activities of the Pinnacle Enterprises™ versus the strivers. Interestingly, these differentiators repudiate three persistent RPA myths.

Before we address those myths versus the reality, let us specify how Everest Group measures RPA adoption.

RPA Adoption Measurements

To qualify as Pinnacle Enterprises™, the nine companies outperformed the strivers on three measures: business performance, operational impact, and costs.

In terms of business performance, the Pinnacle Enterprises™ share a broader set of significant business impacts:

Business outcomes from RPA implementation among pinnacle enterprises

The Pinnacle Enterprises™ also demand more operational benefits of their RPA implementations:

Operational impact via RPA implementation among pinnacle enterprises

As for cost impact, RPA implementations enables the Pinnacle Enterprises to:

Cost outcomes via RPA implementation among pinnacle enterprises
Key comparisons of pinnacle enterprises with others after RPA implementation

RPA Differentiators:  The Myths and the Realities

As three myths have gained currency around RPA, they have promoted false expectations and complicated execution – ultimately circumscribing its potential. By repudiating these myths, our research sheds light on how enterprises can reposition their RPA adoption to reap its greater rewards.

RPA Myth #1 – RPA adoption is about cost reduction, especially through layoffs.

Reality: Pinnacle Enterprises see RPA as transformational, leading to resource reskilling/upskilling.

It is true that if RPA is undertaken with nothing but raw cost reduction in mind, most of RPA’s potential will be squandered. But Pinnacle Enterprises™ expect more and get more. They achieve:

  • 50% improvement in operations metrics
  • 39% improvement in SLA compliance
  • 100% find their employees to be happier
  • l8% report significant improvements in customer performance

This RPA myth has also stoked a pervasive fear that “robots will replace people” – that effective RPA adoption can be achieved only in concert with massive layoffs. Even among leaders who know better, the public relations impact of this myth leads them to proceed with excessive caution and conflicted motivation.

In fact, the nine RPA Pinnacle Enterprises, and strivers to a slightly lower yet still predominant extent, showed a significant focus on talent management:

  • Pinnacle Enterprises reskilled, upskilled, or redeployed 98% of employees affected by RPA (versus 83% of the strivers)

By envisioning RPA as transformational, Pinnacle Enterprises position themselves to achieve RPA’s greatest benefits. For the Pinnacle Enterprises versus the RPA strivers:

How pinnacle enterprises approach RPA implementation differently
RPA Myth #2: Federating RPA implementations drives RPA innovation and ROI.

Reality: Pinnacle Enterprises centralize RPA adoption to achieve scale and (ROI?).

Expectations feed outcomes. If RPA is viewed as a series of disconnected technical projects, the separate implementers sacrifice opportunities. They overlook potential to redesign processes to optimize RPA and to design how its human workforce can best engage with its digital workforce. Carrying out their work in siloed groups, they cannot foresee or manage RPA’s organizational implications.

In keeping with their broader view of RPA’s impact, Pinnacle Enterprises establish centralized implementation approaches to help in scaling RPA more quickly.

In centralizing their RPA initiatives, the Pinnacle Enterprises™ position themselves for RPA success in the following ways:

How pinnacle enterprise approach scaling RPA
RPA Myth #3: RPA Can Be Deployed by Business Units, without IT Collaboration.

Reality:  Pinnacle Enterprises collaborate closely with their IT organizations and service providers.

RPA vendors sometimes position their wares as easy for business units to implement, thus skirting the scrutiny of IT. Years of decentralizing technology implementations have emboldened business units to take that independent path.

But our research shows that RPA implementations uncoupled from IT shortchange the enterprise on scale, efficiency, compliance, security, standards, and pure IT know-how.

Instead, Pinnacle Enterprises™, recognizing they need broader RPA skills and resource levels, augment their IT organizations with third-party IT service providers to support or jointly lead RPA implementations. They see IT as the logical place for the full scope of desired expertise to help them: select and own RPA technology, manage and integrate it, provide supporting infrastructure, mitigate risk and security implications, standardize tools, ensure conformance with enterprise performance standards, and sync bots with application and infrastructure changes.

In the Pinnacle Enterprises™:

Pinnacle enterprises and their work with IT providers in RPA implementation

Summary

It is not too late – far from it. With RPA adoption still in the early stages, these gaps need not be predictive for the long term, and even the Pinnacle Enterprises™ still have a long journey to achieve full RPA benefits.

If the enterprises now trailing in RPA outcomes can quickly recognize the power of these differentiators and work to alter their course, they can likewise reap the anticipated benefits of their RPA efforts in the coming months and years.

If you would like to learn how your RPA adoption compares to the Pinnacle Enterprises™ –and how you can improve it – Everest Group can show you.

Pinnacle Assessment™ Process

By engaging in an assessment of your readiness for digital transformation, you will gain an understanding of:

  • Your level of readiness to either drive or be a major player in the digital transformation of your enterprise as compared to others who are achieving superior outcomes
  • Your highest potential areas for improvement
  • Pinnacle Practices™ used by high performers that could accelerate your readiness for the digital transformation

 

3-Step Process

  1. Complete the same survey completed by participants in the original Pinnacle Model™ study – completed online in less than 20 minutes
  2. Everest Group prepares an assessment of both the outcomes you have been able to achieve and your maturity level
  3. Senior leaders participate in a 2-3 hour workshop with Everest Group to review the assessment and identify high priority next steps

LEARN MORE

Video: The Truth about Enterprise RPA Adoption | Sherpas in Blue Shirts

By | Blog

Chief Research Guru Michel Janssen shares three sneak peeks from the forthcoming report: Enterprise RPA Adoption | Pinnacle Model™ Assessment for 2018.  The full report – featuring survey results from several enterprises adopting RPA – will be released soon and will challenge multiple assumptions and myths circulating around the industry today.

After surveying enterprises about RPA adoption across a wide swath of industries, we have finalized the analysis and are about to release a goldmine of data. The new research is full of insights for enterprises looking to take a confident step forward in their journey toward Pinnacle RPA status. In this video, Chief Research Guru Michel Janssen shares three sneak peeks from the forthcoming report: Enterprise RPA Adoption | Pinnacle Model™ Assessment for 2018.

After surveying enterprises about RPA adoption across a wide swath of industries, we have finalized the analysis and are about to release a goldmine of data. The new research is full of insights for enterprises looking to take a confident step forward in their journey toward Pinnacle RPA status. In this video, Chief Research Guru Michel Janssen shares three sneak peeks from the forthcoming report: Enterprise RPA Adoption | Pinnacle Model™ Assessment for 2018.

After surveying enterprises about RPA adoption across a wide swath of industries, we have finalized the analysis and are about to release a goldmine of data. The new research is full of insights for enterprises looking to take a confident step forward in their journey toward Pinnacle RPA status. In this video, Chief Research Guru Michel Janssen shares three sneak peeks from the forthcoming report: Enterprise RPA Adoption | Pinnacle Model™ Assessment for 2018.

Service Optimization Technologies

By | Uncategorized

Service Optimization Technologies

Robotic Process Automation (RPA), Cognitive, Analytics, and other technologies
are transforming how services are delivered

research and data on Service optimization technologies like RPA, cognitive, automation and more

Service Delivery Automation and More

Successful process automation deployments have answered the question of whether to automate; the question now is how to scale up and make the most of technology. The challenge is automating while maintaining customer intimacy and employee engagement.

Our Service Optimization Technologies (SOT) research helps organizations address the challenge through an adoption framework, capability maturity models, business case advice, adoption benchmarks, and software selection, all focused on leading-edge Robotic Process Automation (RPA)- and Artificial Intelligence (AI)-based technologies

A continuum of types of service delivery automation
Service Optimization Technologies quote
global services reports and research from Everest Group

Published Reports

Our Service Optimization Technology (SOT) offering provides ongoing analysis of the adoption of new automation technologies and profiles of the leading players. Access to reports and our analysts is available as an annual membership

 

VISIT REPORTS LIBRARY

benchmarking services from Everest Group

Benchmarking

Our industry-leading analysis can help you benchmark how service delivery economics and performance are impacted by automation and other technologies

 

 

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Education, Assessments and More

As organizations look to adopt emerging service optimization technologies, we can assist in a range of ways. Need to help educate stakeholders on the art of the possible? Wanting to select the tools or vendors which best fit your needs? Seeking to understand best practices from leading adopters? We can help

 

CONTACT US

Strategy, Execution & Optimization

Everest Group’s consulting practice provides clients with services to achieve major performance breakthroughs in the following key areas:

  • Strategy: Insight to help clients conceive and devise plans that achieve performance breakthroughs
  • Execution: Driving insight to action – with speed to impact and thought to repercussions
  • Optimization: Insight and grit to guide you in unleashing your company’s value

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