Signs of anti-incumbency in Application Services deals
As applications portfolios become more complex, enterprises seek external support to help manage them
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High retention is based on strong brand positioning, work environment, and compensation policies
The evolution of customer-centric healthcare is triggering the demand for digital services and DW/BI
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DevOps: Brave New World
The burgeoning adoption of DevOps among enterprises, and the role of service providers in enabling it, will require a new set of capabilities on both sides. Enterprises will need to form partnerships with service providers and create appropriate incentives, while service providers will need to develop DevOps solutions and “end-to-end” integrated services capabilities.
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Help wanted: Technology disruption drives increased demand for consulting support in application services
No easy choices among banks’ key initiatives: Low investment / high return imperatives are limited, and most require significant investment
The number of large AO contracts plummets as buyers experiment with digital technologies through smaller AO transactions
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Banks’ emerging priorities have implications for IT service providers
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