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The Philippines global services market is exploding impacting functions, source locations, GICs, Industries, and the service provider landscape
India remains the most popular MPHRO location, but providers are increasingly leveraging other locations
While Leaders are the major players in most markets – particularly North America – Major Contenders and Emerging Players have the most presence in the emerging APAC market
Chengdu, the provincial capital of Sichuan province in Southwest China, offers significant benefits over major cities such as Shanghai and Beijing for supporting non-voice BP services
Emerging CCO Trends: new geographies, SMAC solutions, customer experience labs, multi-channel solutions, industry-specificity
Applications outsourcing (AO) service delivery locations are expanding around the world, but Asia remains the most cost-effective option
EMEA remained the geography with the most transactions, while North America witnessed the highest growth in 2013
While North America remains the principal geography for healthcare ITO deals, other regions show a steady rise
Multi-country RPO (MCRPO), including both global (multi-continent) and regional (multiple countries on the same continent) deals, is beginning to take hold because it addresses some of the fundamental challenges associated with managing and optimizing a global talent pool. But buyers need to understand and implement key best practices to ensure the success of global RPO.
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Regional trends for mobile banking and payments, including Africa, Asia Pacific, Canada, Europe, Latin America, and United States
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