Continental Europe led cloud services adoption in 2014 as enterprises sought to drive business agility and cost effectiveness within their services portfolios
Global In-house Center (GIC), or captive, Global Activity Heatmap
US share of the worldwide Global In-house Center (GIC), or captives, market declines as other geographies increasingly adopt the model
While North America will continue to be a key buyer geography, EMEA and Asia Pacific are likely to drive growth
Global services players leveraging Sri Lanka as a business continuity location for supporting complex F&A operations for several reasons
Global location diversification 2012-14: Service providers and GICs tell two stories
Record-to-report adoption has doubled in APAC, tripled in the UK in recent years
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Location maturity: breadth & depth of services offered; arbitrage: fully-loaded cost per FTE; potential: availability and quality of talent, and risk pool
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Location maturity: breadth & depth of services offered; arbitrage: fully-loaded cost per FTE; potential: availability and quality of talent, and risk pool
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Global services players increasingly leveraging tier-2/3 locations as technology and infrastructure developments, and market saturation/competition in tier-1 cities, make these locations attractive
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