Tag: AI

Race for Artificial Intelligence (AI) Infrastructure: Navigating the Best Path to Supercharge Your AI Strategy | Blog

As we stand on the brink of a new technological era, the rise of AI is reshaping our interactions with the digital world.  

The rapid proliferation of AI has intensified the demand for scalable, high-performance computing resources, in the process exposing the limitations of traditional infrastructure.  

Enterprises are now seeking significant upgrades and expansions to their traditional information technology (IT) infrastructure, in order to keep up with the rising demands of AI workloads.  

This has since driven considerable investment into specialized AI infrastructure and tools and services, that can now create the necessary environment for core hardware and infrastructure components to operate at their best.

  • According to Everest Group research, 81% of enterprises plan to allocate 50% or more of their infrastructure budget this year to upgrading capabilities specifically for AI

Managing Investments in the Face of Rising AI Demands and Evolving landscape 

To accelerate AI development and maintain an edge in the evolving digital landscape, enterprises are increasingly investing in core hardware and infrastructure components. This had led to the surge in demand for high-performance critical computer hardware, networking, and storage infrastructure necessary for AI computations and data management including (Graphics Processing Units) GPUs, (Tensor Processing Units) TPUs, and Virtual Storage Platforms (VSP).  

  • As per Everest Group research, 46% of enterprises prioritize upgrading computing power such as, graphics processing units (GPUs), central processing units (CPUs), and tensor processing units (TPUs), as one of their top three priorities in AI infrastructure investments

Reach out to discuss this topic in depth. 

Providers are now significantly increasing investments to upgrade their supply and secure their positions in a rapidly evolving marketplace.  

They are adopting multifaceted strategies to differentiate themselves, secure market share, and address the evolving needs of enterprises for their AI needs. As the market transforms, leading players are making bold strides in the AI arena: 

As Nvidia rides the AI wave, AMD battles to disrupt its market dominance in the GPU market 

Nvidia, known for its high-end graphics cards for gaming personal computers (PCs), has now crossed US$3 trillion in market cap, owing to the rising demand for its AI chips, critical for advanced AI infrastructure. As Nvidia stands at the forefront of the AI infrastructure market, its GPUs are indispensable for training and deploying sophisticated AI models, including OpenAI’s ChatGPT, leading to its market dominance in the GPU sector.  

While Nvidia remains a dominant force in the AI field, other competitors are gradually emerging, aiming to gain market share and driving innovation to break Nvidia’s dominance.  

AMD presents a significant challenge to Nvidia in the GPU sector and is working on providing compelling alternatives, particularly for budget-conscious buyers. AMD’s MI300 chip has gained substantial traction amongst startups, as well as with technology giants like Microsoft. It is also constantly investing in this space to bolster its position, as evidenced by its recent multi-billion-dollar acquisition of ZT Systems.

Intel – the computing giant facing challenges, but could that change soon with Gaudi 3? 

Intel, traditionally focused on CPUs, has faced challenges in gaining a strong foothold in the GPU market and has been facing stiff competition from competitors, with Nvidia surpassing Intel in annual revenue 

Intel is now intensifying its efforts to close the gap in the AI market. At the recent Intel Vision event, Intel highlighted the forthcoming release of Gaudi 3, an AI accelerator, claiming to be able to outperform Nvidia’s powerful H100 GPU in training large language models (LLMs).  

Intel also stated that the Gaudi 3 could deliver similar or even superior performance compared to Nvidia’s H200 for large language model inferencing. Additionally, it claims that Gaudi 3 is focused on reducing energy consumption and has greater power efficiency than the H100, for specific use cases.  

Intel’s strategic push to challenge Nvidia’s dominance occurs against a backdrop of persistent shortages in AI accelerator chips, which has created substantial obstacles for tech companies. 

Hyperscalers – Nvidia’s largest customers today, potential rivals tomorrow? 

Major cloud providers such as Google, Microsoft, Amazon, and Oracle, who together contribute significantly to Nvidia’s revenue, are making a strategic shift toward developing their own processors and in-house chips, to reduce dependency on Nvidia’s GPUs, as well as to drive their own innovation.  

Amazon has been rolling out its AI-focused Inferentia and Tranium chips for AI inference and training, offering these through Amazon web services (AWS), as cost-effective alternatives to Nvidia’s products.  

Google, a long-time advocate of its Tensor Processing Units (TPUs), recently introduced Trillium, its sixth generation TPU to power its AI models, which it claims is 5 times faster than its predecessor.  

Microsoft is also making strides by developing its own AI processors and chips, including the Cobalt 100 CPU, an arm-based processor used for running general purpose computer workloads on the Microsoft Cloud and Maia 100 AI Accelerator. 

Emergence of new players and trailblazing startups Disrupting the AI landscape with innovative approaches? 

Several startups are making significant strides within the AI infrastructure landscape, with their innovative approaches.  

Cerebras Systems, known for its Wafer-Scale Engine (WSE) designed for high-performance AI workloads, has recently introduced an AI inference service that it claims to be the fastest in the world.

Groq’s Language Processing Unit (LPU) stands out for its high speed in AI inference tasks, offering substantial performance gains for large language models. Groq has also recently raised $640 million for its AI chips.

Groq’s rival SambaNova, has also launched its AI inference platform SambaNova cloud. Similarly other startups like Blaize, an AI chip maker, is developing competitive AI chip technology, with its own unique focus and specialization.  

Although Nvidia holds a dominant position, Groq, Cerebras Systems, SambaNova, and other startups are emerging as serious contenders in the marketplace, offering innovative and competitive solutions. It will now be interesting to see how the new players in this space can challenge the technological giants. 

AI chips and accelerators 1

Exhibit 1: AI chips and accelerators landscape 

How to take the next steps? 

As the AI landscape continues to evolve, challenges remain, as enterprise demand for GPUs exceeds supply, leading to a shortage.  

This imbalance, combined with high demand, has also driven up GPU prices, making it challenging to find affordable alternatives. As a result, organizations are increasingly exploring alternatives to the dominant players in the AI chip and accelerators market.  

But, with so many options, it’s crucial for organizations to carefully evaluate their requirements, budget, and strategic goals, to choose the most suitable options for leveraging AI power effectively. We suggest a two-pronged approach to align organizational AI strategy: 

Assess and analyze

Assess your requirements on parameters such as:  

  • Organizational capabilities and budgetary flexibility: Assess which strategy would suit your budget – purchasing or renting GPUs. Weigh in the initial investment needed, maintenance costs, and long-term operational savings
  • AI current workload requirements: Analyze your requirements based on the types of AI workloads and business use-cases (e.g., is your need centered around high-performance training or low latency inference or both)
  • Future adaptability: Consider whether your AI workloads may evolve, necessitating reconfigurable hardware or if the efficiency of specialized chips is more important
  • Power and space: Assess your organization’s energy efficiency, hardware footprint, and power consumption needs

Align and augment

After the initial assessment and once you have a clear understanding of your AI requirements, develop a roadmap that supports your AI strategy, taking the 5 S into consideration – Scalability, Sustainability, Security, Simplicity, and Stability 

  • Ensure your AI strategy is directly aligned with business objectives, such as innovation, operational efficiency, or scaling products, while also being adaptable to future AI workloads
  • Augment existing AI infrastructure by partnering with the right vendors that can help you meet your AI workload demands

Slide2 1 

Exhibit 2: By adopting this two-pronged approach, you can effectively chart the best path to supercharge your AI strategy.  

If you found this blog interesting, check out our report, Navigating AI Infrastructure: The Backbone of the AI-Driven Era.

If you have any questions, would like to gain expertise in artificial intelligence, or would like to reach out to discuss these topics in more depth, contact Praharsh Srivastava, Zachariah Chirayil, and Tanvi Rai.

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment 2024

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

Data, Analytics, and AI (DAAI) services are transforming Retail and Consumer Packaged Goods (RCPG) enterprises by enhancing operations and improving customer experiences. Data services integrate and manage data from various sources, ensuring accuracy and security, while centralized data warehousing facilitates efficient retrieval and analysis. Analytics services provide insights through descriptive, predictive, and prescriptive analyses, helping businesses understand past performance, forecast future trends, and optimize decision-making. Customer and supply chain analytics further enable enterprises to tailor marketing strategies and streamline operations. AI services, including machine learning, natural language processing, and computer vision, further automate and enhance decision-making processes. These technologies enable personalized marketing, demand forecasting, pricing optimization, and customer sentiment analysis, driving business growth.

Retail and CPG Data, Analytics, and AI Services PEAK Matrix® Assessment

What is in this PEAK Matrix® Report

Implementing these solutions requires a strategic approach and a reliable service partner with strong DAAI capabilities, along with RCPG domain expertise and a robust partner ecosystem. In this report, we assess 27 providers featured on the RCPG DAAI Services PEAK Matrix®. Each provider profile comprehensively describes its service focus, key intellectual property solutions, domain investments, and case studies.

Scope:  

  • Industry: RCPG
  • Geography: global
  • Services: DAAI
  • The assessment is based on Everest Group’s annual RFI process for the calendar year 2024, interactions with leading providers, client reference checks, and an ongoing analysis of the RCPG DAAI services market

Contents:  

This report features detailed assessments, including strengths and limitations, of 27 providers that focus on DAAI services in the RCPG industry.

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How has Generative AI Evolved and is its Evolution Now Supporting CX Leaders More on the CXM Journey? | Blog

The landscape of Customer Experience Management (CXM) has witnessed a remarkable transformation within the advent of Generative AI (generative artificial intelligence). Based on periodic comprehensive studies conducted by Everest Group with customer experience (CX) leaders from over 300 enterprises globally, we present comparative insights that highlight the progress made in the past year (2023 to 2024).

Using two different primary studies, research has been conducted regarding gen AI in CXM operations, in the process providing our perspective on future developments.

Reach out to us to discuss this topic further with our expert analysts.

Adoption of digital CX solutions – 2023 vs 2024

Propelled by gen AI, a significant shift has been observed in the adoption of digital CX solutions such as automation, self-service, conversational artificial intelligence (AI), data and analytics, and migration to cloud contact centers.

There was a 15-30% increase in the number of enterprises having deployed these solutions from 2023 to 2024.

Blog The Evolution of Generative AI Exhibit 1

 

Generative AI awareness and its potential

Noteworthy changes in the awareness and potential of various gen AI use cases were also observed during this analysis. In 2023, while most enterprises had a good understanding of applications such as text, image, and code generation, few had robust knowledge of other application areas.

However, this scenario changed significantly in 2024. The majority of enterprises across industries now report having a solid working knowledge of various gen AI applications. Many are even considering synthetic data generation and audio and video generation as high-potential applications for gen AI in CXM.

Blog The Evolution of Generative AI Exhibit 2

The role of third-party providers

The role of third-party providers has become pivotal for enterprises, as they look to navigate complexities. Their importance is increasingly becoming more significant as enterprises realize the various nuances required in developing these solutions.

Blog The Evolution of Generative AI Exhibit 3In 2024, there is a significant uplift in enterprises opting for tech-heritage or specialized AI companies, to use for implementation of gen AI, to be able to leverage their expertise in this technology and achieve faster time to market.

Additionally, more enterprises are outsourcing to contact center providers for gen AI integrations, capitalizing on their CXM domain expertise to better customize customer journeys and improve productivity and CX metrics.

Conversely, there has been a notable decline in the hybrid approach to gen AI development which combines both in-house and outsourced development. From a whopping 70% in 2023, the percentage of enterprises preferring this mode has reduced to only around 30%. This decline, accompanied by a decline in internal development, can be attributed to the change in business priorities for organizations and their need to have eagle-eyed focus on improving their core competencies and achieving their business objectives of revenue improvement, cost reduction, and adapting to new business challenges.

Enterprises choosing to invest wisely in their long- and short-term approach to Gen AI

From a financial perspective, enterprises exhibited a more optimistic stance toward generative AI adoption in 2023, with nearly two-thirds planning to invest over US$1 million in the next 12-18 months on gen AI solutions in CXM.

However, as the technology has matured, enterprises now have a clearer understanding of the returns these investments can generate. Over the past year, many enterprises observed that a significant number of gen AI pilots failed to progress to the deployment phase.

Consequently, in 2024, enterprises have taken a more cautious approach toward gen AI adoption. They now prefer to evaluate each application on a use-case basis before committing to full-scale investments. This shift is reflected in the investment budgets for gen AI, with only half of the enterprises (down from two-thirds) now planning to spend more than US$1 million on these initiatives. This decrease in investments on gen AI is propelled further by the current difficulties in the macroeconomic and business environments, where organizations are placing cost reduction and revenue enhancement as their top priority.

Blog The Evolution of Generative AI Exhibit 4

This cautious stance, however, does not mean that there is a decrease in the perceived potential of gen AI. 2025 continues to hold promise of a booming gen AI adoption. In fact, more than 80% of the enterprises plan to invest more than US$1 million in 2025. As gen AI continues to demonstrate its potential and deliver its promised outcomes, enterprises are likely to embrace it with increased enthusiasm.

If you found this blog interesting, registrations are now open for our Gen AI Unhyped: How It Is Evolving And How To Plan For Success | LinkedIn Live – Everest Group event LinkedIn Live event on September 11, 2024!

If you have questions or want to discuss CX strategies and solutions, please contact Mohit Kumar at [email protected] or Aishwarya Barjatya at [email protected].

Embedding AI into Enterprise DNA | Webinar

Webinar

Embedding AI into Enterprise DNA

July 24, 2024
9:00 AM PT | 12 PM ET

Catch Everest Group Managing Partner Chirajeet Sengupta in this upcoming webinar in which a panel of experts will join him to discuss the potential of artificial intelligence (AI) to serve as a sustainable, scalable solution to the persistent problem of stagnant labor productivity. Attendees will also learn more about the exponential nature of tech adoption and the need for a bold vision in AI implementation. 

The expert speakers will address the crucial issues that lie at the intersection of innovation, trust, and experience when unlocking the full business value of AI. The session will cover real-world lessons and best practices for scaling AI without compromising the vital role of human talent and ingenuity.

Register

Katie Markwell
Head of Advisory Services, Managing Director, Randstad Digital
Wilco Jansen
Director Digital and Technology Workforce Transformation, Discover Financial Services

Enhancing Customer Experience through AI-driven CX: Bringing Innovation and Human Connection Together | Blog

Read on to explore how AI is revolutionizing customer experience (CX) in today’s fast-paced digital landscape. In this expert analysis, you will learn how AI-driven solutions enhance customer journeys, personalize interactions, and streamline operations. Discover the pivotal role of human talent in ensuring the success of AI-driven CX and how businesses can harness these innovations to create seamless, customer-centric experiences. Reach out to us directly to discuss this topic further.

In today’s fast-paced digital landscape, customer experience (CX) stands at the forefront of business success. Companies are increasingly turning to AI to revolutionize their customer interactions, streamline operations, and provide a seamless journey from start to finish. AI-driven CX is not just a buzzword; it’s a game-changer, offering a host of benefits to both businesses and their customers alike. In this blog, we’ll delve into how customers stand to benefit from AI in their journey and highlight the pivotal role of human talent in ensuring the success of AI-driven CX.

Enhancing the customer journey with AI

Imagine a seamless, personalized experience tailored precisely to your preferences and needs, available at your fingertips. That’s the promise of AI-driven CX. From personalized product recommendations to proactive customer support, AI empowers businesses to anticipate and meet customer expectations like never before.

AI triage

Elevated experiences: hyper-personalization for unparalleled connections

One of AI’s biggest benefits for CX is using data to achieve true personalization at scale. AI can analyze a company’s vast pools of customer data – from transactions to browsing behaviors to communication histories – to build rich customer profiles. It can then surface insights to deliver experiences tailored to each individual’s preferences, needs, and contexts.

For customers, this enables a new level of relevance from the brand interactions they receive. AI-powered recommendation engines, such as those from Netflix, Spotify, and Amazon, ensure customers always see the most fitting content or product suggestions.

For businesses, envisioning how AI-powered recommendation engines could work in their own context unlocks a new level of relevance in brand interactions. AI algorithms can ensure that customers receive personalized recommendations for support resources or solutions tailored to their specific needs and preferences. Moreover, AI can personalize messaging tones, channels, and cadences for outreach, creating smoother, more engaging experiences for customers. By leveraging AI in this way, customer service teams can deliver proactive and tailored support that addresses customer needs efficiently and enhances satisfaction.

Anticipating needs: proactive care redefining customer support

AI opens up powerful new possibilities for proactive customer care. With machine learning models analyzing data patterns, businesses can anticipate customers’ likely future needs or issues and be proactive about resolving them. This benefits customers by allowing problems to be addressed before any major disruption or frustration occurs.

For instance, a telecom company notices an increase in calls related to a network outage in a specific area. Instead of waiting for frustrated customers to flood the lines with complaints, the contact center proactively sends out automated notifications to affected customers, informing them of the issue and providing estimated resolution times. Additionally, the system identifies high-priority customers, such as those with critical business needs or medical emergencies, and prioritizes their inquiries for immediate resolution. Another example is when an insurance provider utilizes proactive outreach strategies, such as sending notifications when insurance coverage is expiring or subscriptions are ending, along with discounts or offers for renewals.

Efficiency amplified: faster, smoother, better resolution times

When customers do need to directly engage a brand for support, AI can accelerate resolution times and reduce frustration. Conversational AI assistants are becoming smarter at understanding complex language to quickly identify the true intent behind customers’ requests. From there, AI can directly handle simpler queries, tasks, or transactions through self-service.

For instance, an AI assistant could autonomously resolve a customer asking to return a parcel by walking through the process and initiating a refund. For more complex cases, AI can automatically route the conversation to the right human agent or department for seamless escalation.

This AI-powered triage and assistance cuts down tedious back-and-forth, reducing resolution times and customer effort. When human employees are looped in, they have full context to focus on providing a tailored, speedy resolution.

The human touch: why human talent matters in AI-driven CX

While AI brings transformative capabilities, human agents remain vital for delivering empathetic, personalized customer experiences – especially for complex, emotional situations. AI can augment and empower human workers, rather than replace them. Here’s why human talent is crucial in AI-driven CX:

Empathy and emotional intelligence

AI may excel at analyzing data and predicting behavior, but it lacks human empathy and emotional intelligence. Empathetic human interactions are essential, especially in sensitive situations or complex inquiries where understanding and compassion are paramount. Human agents can empathize with customers, actively listen to their concerns, and provide personalized solutions that resonate on an emotional level.

Complex problem solving

While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention. Human agents possess critical thinking skills and domain expertise to navigate intricate problems, adapting to unique situations and finding creative solutions. By combining AI’s automation capabilities with human problem-solving skills, businesses can deliver comprehensive support that addresses the full spectrum of customer needs.

Building trust and loyalty

Trust is the foundation of customer relationships, and human interactions play a vital role in fostering trust and loyalty. Customers value authentic connections with human representatives who demonstrate understanding, sincerity, and integrity. While AI can streamline processes and deliver personalized experiences, it’s the human touch that cultivates meaningful connections and builds long-term loyalty.

Continuous improvement

Human feedback is irreplicable for refining AI algorithms and enhancing the customer experience. Human agents act as the last checkpoint before messages reach customers, ensuring authenticity and relevance. Moreover, with AI’s potential to hallucinate, skilled agents play a crucial role in validating AI-generated insights and enhancing the overall customer experience. By fostering collaboration between humans and AI, businesses can achieve continuous improvement in their customer operations and stay ahead in a competitive market.

Conclusion: the future of customer experience (CX)

In the dynamic realm of CX, the fusion of AI innovation and human expertise emerges as a cornerstone for success. As businesses embrace AI-driven solutions to streamline operations and personalize interactions, they can unlock unprecedented levels of efficiency and customer satisfaction. However, amidst these technological advancements, the pivotal role of human agents cannot be overlooked. With their empathy, creativity, critical thinking, and problem-solving abilities, human agents add an indispensable touch to customer interactions, fostering trust and loyalty in an increasingly digital landscape. By striking the right balance between AI-driven innovation and human connection, businesses can navigate the complexities of CX, delivering seamless experiences that resonate with customers and propel their brands to new heights of success.

For more details on customer experience and AI reach out to Rishav Kumar, [email protected], or Aishwarya Barjatya, [email protected].

Learn more about how to utilize AI and its latest iteration, generative AI, for anticipating CX needs in the LinkedIn Live session, Leveraging AI for CX.

Leveraging AI for CX | LinkedIn Live

LINKEDIN LIVE

Leveraging AI for CX

Watch this event on LinkedIn which was delivered live on Wednesday, June 5 2024

To meet evolving customer expectations, businesses are seeking to develop artificial intelligence (AI) tools to enhance their customer experiences. From personalizing experiences to providing in-depth analytics, the potential for AI to transform CX and its management is profound. 🚀

Watch this LinkedIn Live discussion with Everest Group’s Nishan Krishan, Practice Director, and Ashish Sehdev, Vice President, to learn about how to utilize AI and its latest iteration, generative AI, for anticipating CX needs, creating adaptive strategies, and developing unforgettable CX. 💡

During this engaging LinkedIn Live, we discussed:

✅ The use cases enabled by AI in CX 🤖
✅ The RoI and productivity gains enabled by AI in CX
✅ Generative AI and its disruptive potential for CX

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Practice Director
Everest Group
Sehdev Ashish gray square
Vice President
Everest Group
Kumar Santhosh
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From Buzzwords to Reality: Impact Sourcing and AI for Social and Business Advancement | Blog

Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to a NextWealth center in rural India.

Stepping out of our vehicle after a sixhour trip from our office in Bengaluru, Karnataka, to visit Mahendra NextWealths center in Mallasamudram (near Salem) in Tamil Nadu, little did we know how profoundly our convictions about impact sourcing would deepen. Terms such as automation, AI, inclusion, and sustainability are typically discussed as separate buzzwords in organizations; impact sourcing commendably brings them together. The Everest Group team quickly saw NextWealth’s operationalization of the impact sourcing model seamlessly combines the two worlds. Let’s share more about what we saw during our visit in this blog.

Seeing impact sourcing in action

NextWealth was founded in 2008 to employ graduates in less populated small Indian towns with colleges but limited job opportunities. The founders are Wipro veterans who have made a conscious decision to create opportunities that do not require migration to cities, maintaining social cohesion. Yet the service offerings do not differ from traditional providers, including AI/Machine Learning (AI/ML), Information Technology (IT) services, and Business Process Services (BPS) under a managed services model. Their diverse set of clients include tech, e-commerce, fintech, banking, financial services and insurance (BFSI), and healthcare.

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The Everest Group team with the NextWealth team in Mallasamudram, Tamil Nadu, India.

Leveraging impact sourcing to drive business growth: a three-pillar approach

Everest Group has written extensively about the variety of ways businesses can integrate impact sourcing with their operational strategies. NextWealth specifically achieves this by using a threepillar approach focused on:

  1. Strategic talent location: Hiring the right talent by establishing centers in areas with an ample workforce yet limited career opportunities in those locations
  1. Promising markets: Targeting high-growth services such as data annotation and AI solutions that allow the company to scale operations
  1. Systematic skills development: Creating step-by-step-based training modules for the delivery of services, resulting in increased efficiency and quality, as well as transferable talent

 

Impact sourcing through strategic location selection 

The primary qualifications for impact sourcing are employing typically excluded individuals in a deliberate manner. NextWealth intentionally hires graduates, particularly women, with limited access to quality jobs from India’s smaller cities, creating positive social impact and business gains. The centers are established in towns with colleges, thereby guaranteeing a stream of graduates. These locations also have a reliable internet connection (physical and digital infrastructure), a stable operating and business environment, and cultural ties to the community, including Chittoor, Hubli, Bhilai, Vellore, Puducherry, and Udaipur.  

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NextWealth’s team briefs the Everest Group analysts on how they use data annotation to automate security scans for luggage at airports and railway stations.

Delivery of high-growth services through sustained employment and skilling

Much of the societal discussion about generative AI (gen AI) is the elimination of jobs because of efficiency and automated tasks. Instead, we saw how embracing gen AI can also enable job creation. The NextWealth delivery we witnessed included AI/ML training data solutions, customer experience (CX) design, and auditing these solutions. We saw self-checkout store error analyses, product fraud detection design, and product placement with marketing tools. These services are delivered after rigorous training on the solutions and feedback loops to improve quality/efficiency.

The ultimate objective of impact sourcing is social impact 

Here are some of the social impact outcomes that particularly impressed the analysts and left a lasting mark:  

  • The recruitment focus on women has begun to reshape the perception of their role in society. Their marriage age in surrounding communities has increased by 2.5 years 
  • Hybrid work options have enabled many who might otherwise be unable to pursue careers 
  • The low attrition rate of about 12% is an indicator of a positive workplace culture and employee experience. It has also afforded the opportunity to promote within 

As we set out on our journey back from Mallasarudram to Bengaluru, the fatigue of the trip was overshadowed by the wonder of what we had just experienced. While we are aware of the constant Darwinian evolution of the global services industry, it was truly incredible to witness in practice a firm leveraging impact sourcing to create broader societal impact through a sustainable and prosperous business model. 

Read more about Everest Group’s impact sourcing research and our latest report, Impact Sourcing for Sustainable Development and a Brighter Future: Impact Sourcing State of the Market 2023. Contact the analysts who visited NextWealth: Rita N. Soni, Aiswarya Barjatya, Kanishka Chakraborty, and Mohammed Riyaz.

The State of Generative AI in the Retail and CPG Industry | Webinar

on-demand webinar

The State of Generative AI in the Retail and CPG Industry

In today’s competitive retail and CPG landscape, businesses face pressing challenges, from fluctuating consumer preferences to operational complexities. Generative AI (gen AI) presents a crucial solution, enabling rapid product innovation and enhanced operational efficiency. Adopting gen AI is now essential for companies aiming to stay ahead, and the conversation has shifted from “where can gen AI work” to “where is gen AI working?”

This webinar offered buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance.

What questions has the webinar answered for the participants?

  • What are the use cases in the industry where gen AI adoption is moving from pilot to production?
  • What is the impact realized from the adoption of gen AI?
  • What are common challenges while scaling gen AI adoption?
  • What are the key business, technology, and sourcing implications of different regulations in North America and Europe around gen AI?

Who should attend?

  • CIOs, CTOs
  • IT/BPO strategy and department heads
  • Heads of outsourcing
  • Procurement managers
  • Global sourcing mangers
  • Vendor managers
  • Senior marketing executives
Partner
Mundra Abhishek 1
Practice Director

Gen AI Unhyped: Where is it Working and How to Plan for Success | LinkedIn Live

Linkedin Live

Gen AI Unhyped: Where is it Working and How to Plan for Success

View the event on LinkedIn, which was delivered live on Tuesday, April 3, 2024.

While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. 🧠💻

Watch this LinkedIn Live where our expert’s explored tangible, real-world gen AI applications, addressed challenges for practical implementation, and discovered key insights to assist in staying ahead in harnessing the potential of gen AI for your business. 🚀

During this session, we addressed the following questions:

✅ What is the current on-the-ground adoption of gen AI among enterprises?
✅ Which enterprise areas and functions are seeing the highest level of gen AI activity and interest?
✅ What are the key challenges and risks associated with gen AI, and what are the potential solutions to overcome them?
✅ How can organizations become gen AI-ready across talent, culture, and technology?

Gupta Vishal
Partner
Everest Group
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Vice President
Everest Group
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Ketan Singh
Staff Software Engineer (Tech Lead)
Meta
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