Shared Services and Outsourcing: Building the Right “Back Office” Service Delivery Model
Maturing global services organizations face a multitude of challenges in their efforts to add more value to and better manage risk for their companies. Continuing to improve efficiency and effectiveness, absorbing a wide range of work from business lines, building deeper relationships with key suppliers, ensuring regulatory compliance and managing location concentration risk are just some of the bumps they must navigate on the road to service delivery excellence.
A growing number of services organizations are evolving from a singular delivery strategy and embracing hybrid models to gain cost, capacity and capability benefits. Many companies have realized that shared services and outsourcing can co-exist in fueling their back-office process optimization and strategy. Both SSC “captive” and outsourcing service delivery models continue to grow rapidly and evolve, while a unique set of issues challenge next-generation service delivery models to add more value and better manage risk. Therefore, it is crucial for you to know the full spectrum of service delivery models so that you can evaluate both the pros and cons when choosing the one that best suits your unique situation.
Join us for this informative one-hour webinar, as our team of experts discusses:
- The evolution of the SSC and outsourcing marketplace
- The ever-developing hybrid service delivery model
- Key decision criteria in determining your optimal model
- Building the business case for change
Date and Time
Thursday, October 14, 2010
10:00 am Central Daylight Time (GMT – 05:00, Chicago)
11:00 am Eastern Daylight Time (GMT – 04:00, New York)
4:00 pm GMT Summer Time (GMT 00:00, London)
Michael Fraley – Partner, Everest Group
Holly Bush – Associate Partner, Everest Group