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Click the image to enlarge Implementation, change management support, relationship management, customization, solution breadth, SMAC capabilities, pricing flexibility Visit the report page

Click the image to enlarge RPO solutions are changing: value-added services are more common, pricing constructs are becoming more sophisticated, buyers are increasingly looking at analytics tools and technology to gain value, and SLAs are becoming more outcomes-oriented Visit the […]

The changing regulatory environment has increased demand among capital markets buyers for the relatively lower risk fixed-price model Visit the report page

Click on the image to enlarge 6 ways FAO’s changing value proposition is impacting contracting structure: technology, analytics, processes, geography, location, pricing Visit the report page

Information Services Group (ISG) publishes a quarterly “ISG Outsourcing Index,” which is widely read in the services industry. Q1 2015 wasn’t a pretty picture. The Americas saw a modest 10 percent gain in ACV, and India/South Asia showed strong. But […]

Analysis can help to assess whether a value-add premium is justified in an outsourcing relationship, as well as to identify potential options to reduce the extra cost More information on pricing

As CCO matures, buyers demand more than labor arbitrage, resulting in changing solution characteristics Visit the report page

Price benchmarking is a constructive tool to understand and align commercial offerings to market norms; however, if not carried out in a structured and thoughtful way, it can cause unnecessary frustration for both buyers and service providers, and can lead […]

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During a recent discussion with a large buy-side client around pricing trends for outsourcing services, one of the senior stakeholders commented, “I see that you have a chart showing a quarterly trend in FTE rates. But do rates really change […]