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Second event in “On Point | Summit Series 2016” to feature Rod Bourgeois of DeepDive Equity Research; topics will include sourcing models, next-generation IT, and contracting for business outcomes. The global outsourcing industry has matured into a slower growth pattern, […]
Visit the report page
Visit the report page
The nature of the global services industry is shifting as the market matures, and new and disruptive technologies are introduced Visit the report page
Transformational Outsourcing – An Accelerated Approach to Deliver Business Goals | Webinar
Wednesday, January 20, 2016 | 10 a.m. CST, 11 a.m. EST, 4 p.m. GMT, 8:30 p.m. IST Register for the webinar __________________________________________________________________________________________________ Cecilia Edwards, Partner, Everest Group, will be a guest expert speaker on this Dell Services hosted webinar. The current global business environment […]
Global Outsourcing Market Trends Q1 2015 | Market Insights™
A significant decrease in the ACV reported in Q1 2015 accompanied a decline in transaction activity Visit the report page
Monkey Poop & the INR 500 Shoe Shine: Lessons in Value for Outsourcing? | Sherpas in Blue Shirts
“Sir, sir – a monkey pooped on your shoe!” was the first thing that brought my attention to the large, wet mound on my casual walking shoe. Not a convenient development when walking around Connaught Place in New Delhi. Interestingly, […]
UK Outsourcing Giants Take Diverging Paths | Sherpas in Blue Shirts
Last week both Serco and Capita announced their interim results. Not only did the two companies show a widening gap in terms of financial performance, but they also highlighted diverging business strategies. Firstly, their financial performance in H2 2014 to […]
The Sharing Economy and the Airbnb of Outsourcing | Sherpas in Blue Shirts
The ideas are not new – for many years people have been sharing spare capacity or capabilities with each other, for example carpooling, holiday home swaps. etc. New channels, such as Airbnb, which enable sharing on a larger scale, have […]
Nomenclature for third-party provision of business process related services (typically called BPO or Business Process Outsourcing) has stirred up quite a debate in the industry. Is it just a marketing exercise or a step in the maturation of the industry? […]