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  • Thematic Report
    June 10, 2024

    In the dynamic healthcare landscape, efficient claims management is vital. Traditionally, the claims management process relies on manual efforts and human judgment. Today, advanced analytics allow healthcare payers to optimize costs, reduce fraudulent claims, ensure regulatory…
  • PEAK Matrix®
    Nov. 15, 2024

    In today’s fast-paced business landscape, sustainability is vital for corporate strategies and operations. Organizations evaluate their financial performance, commitment to ethical practices, and impact on society and the environment. As stakeholders demand greater transparency and accountability,…
  • Thematic Report
    June 06, 2025

    The convergence of AI, cloud, embedded finance, and evolving regulatory demands is significantly transforming the lending landscape. As traditional lending approaches face mounting pressure from digital-first players and rising borrower expectations, financial institutions are reimagining their…
  • Thematic Report
    Feb. 05, 2024

    Our research on key issues in the global services market is based on annual surveys, offering valuable insights into the global sourcing industry. Despite concerns about challenging macroeconomic conditions and geopolitical adversities, enterprises remain optimistic. In…
  • State of the Market
    Aug. 19, 2024

    Process mining is a software product that analyzes process-related information from event logs generated by enterprise systems (ERP, CRM, etc.) to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based…
  • Viewpoint
    Jan. 23, 2024

    There is a strong need for IT service providers and cloud vendors to enhance their partnership to accelerate cloud journey for clients. This is significantly more relevant now as clients want to transform their businesses leveraging…
  • Tech Provider Spotlight
    July 25, 2025

    Agentic AI is rapidly emerging as a game-changer for HR functions and talent management. As enterprises face complex, fast-changing workforce needs, conventional HR automation solutions have revealed significant limitations in decision-making, creativity, and end-to-end process execution.…
  • State of the Market
    June 03, 2024

    The global services market grew by approximately 12% in 2022, reaching a value of about US$275 billion. However, momentum slowed in 2023, with market revenue expanding only by 3-5% to nearly US$285 billion by year-end. Moreover,…
  • Thematic Report
    Jan. 22, 2024

    As we step into 2024, global macroeconomic stability is shrouded in great uncertainty. Ongoing macroeconomic events, trade wars, and an economic slowdown are impacting businesses worldwide, compelling them to approach business growth in the upcoming year…
  • Viewpoint
    April 25, 2025

    In an increasingly volatile and fast-paced business environment, contingent labor is becoming a key driver of agility and specialized talent access. However, managing this workforce segment comes with challenges, including sourcing, compliance, planning, and visibility. Hence,…
  • State of the Market
    March 28, 2024

    Amid dynamic macroeconomic shifts and ongoing disruptions, organizations prioritize efficiency and cost-effectiveness. They seek innovative digital workplace solutions while remaining cost-effective. Yet, providers grapple with meeting demands within resource constraints. However, this focus on profitability has…
  • PEAK Matrix®
    Dec. 20, 2024

    The Secure Access Service Edge (SASE) services market in the EMEA region is significantly growing, transforming enterprises' networking and security landscape. The shift toward cloud-centric operations, global hybrid workforce expansion, and the increasing adoption of zero-trust…
  • Viewpoint
    March 06, 2024

    Digitization and automation are driving the talent landscape of the Banking, Financial Services, and Insurance (BFSI) industry. The sector is slowly moving away from traditional legacy systems and is embracing next-generation technologies to better serve their…
  • PEAK Matrix®
    April 12, 2024

    SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for Small and Medium-sized Businesses (SMBs) to adopt the SAP suite for…
  • In the News
    Aug. 03, 2021

    Georgia’s competitive profile in voice and non-voice business process services and IT positions the country as a next-wave destination for sourcing services. Several international businesses and IT services providers, as well as local small and medium-sized…
  • Mega Forces
    July 24, 2025

    With increasing complexities and rapid transformation across industries, business leaders must become adept at anticipating long-term, disruptive shifts to navigate an uncertain future confidently. Our Mega Forces framework – comprising themes including business models and value…
  • Provider Compendium
    June 25, 2024

    The significance of application transformation has increased for enterprises due to customers’ evolving needs and businesses striving to achieve greater efficiency. Enterprises are embracing transformation efforts to leverage emerging technologies and migrate from legacy systems. Amid…
  • Thematic Report
    March 19, 2024

    The dynamic IT-BP services industry presents both opportunities and challenges for service providers, requiring them to have an in-depth understanding of emerging trends, evolving forces, and shifting competitive landscapes. Forces & Foresight™, our quarterly report focused…
  • PEAK Matrix®
    Nov. 07, 2024

    Life sciences companies must engage customers effectively to drive business success through differentiated experiences. Hybrid commercial models require seamless, personalized interactions across channels to serve healthcare providers and patients. Advanced Customer Engagement Platforms (CEPs) go beyond…
  • State of the Market
    Dec. 26, 2023

    Property and Casualty (P&C) insurers have prioritized risk management, cost control, flexibility, and responsiveness. Many insurers are turning to outsourcing to optimize cost and address transformational needs in the face of challenges such as inflation, supply…

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